Current jobs related to Customer Operations Generalist - Adelaide - Storman AUS
-
Customer Operations Generalist
2 weeks ago
Adelaide, South Australia Storman AUS Full time $80,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
-
Customer Care Generalist
2 weeks ago
Adelaide Region SA, Australia HAYS Full timeA well-reputed company is seeking a Customer Care Generalist to join their team in Gepps Cross. **Your new company** This company is a global leader in the energy technology industry. They lead the digital transformation of energy management and automation in homes, buildings, data centres, infrastructure and industries **Your new role** Your main...
-
HR Generalist
1 week ago
Adelaide CBD, Australia National Pharmacies Full time**People & Culture Specialist** **(HR Generalist)** - A member-owned organisation with purpose - Indicative salary $85,000-$90,000 plus Super - A supportive team environment - Two roles available, located in Adelaide and / or Melbourne - Flexible working arrangements encouraged (3, 4 or 5 days per week) **About The Role...** As a People and Culture...
-
3D Generalist
1 week ago
Adelaide, Australia Lumination Full timeLumination is an immersive technology company on a mission to revolutionise the way we teach, learn and work. We provide immersive technology solutions to Education, Government, Defence and Enterprise. Our focus is on the use of technology to disrupt the traditional classroom, through immersive reality learning and extended reality training...
-
People & Culture Generalist
6 days ago
Adelaide Airport, Australia IKEA Full timeWHO YOU ARE You are passionate about people and unlocking their potential to contribute to business results. You are You enjoy working in a vibrant and changing multidimensional environment and appreciate the mix of strategic, tactical and operational tasks. You have highly developed communication skills with the ability to lead and develop others; strong...
-
Human Resource Generalist
2 weeks ago
Adelaide Region SA, Australia Emmaus Christian College Full timeOversee the development and ongoing operational delivery of the human resource and compliance functions at Emmaus Christian College_ - _Join a distinctly Christian community_ - _Passionately serve in a diverse and exciting full-time position_ - _Implement and drive human resources, recruitment and workplace health, safety & compliance_ **About Emmaus...
-
People & Culture Human Resources Generalist
2 days ago
Adelaide Region SA, Australia Hytorc Full time**People & Culture Human Resources Generalist**: Adelaide, South Australia, Australia - Beginning in 1968 _**_HYTORC_**_ has established itself as the worldwide leader in hydraulic and pneumatic torque wrench manufacturing, and has become the most trusted name in the industry. Over our 50 year history we have focused on engineering new technologies while...
-
Customer Operations Lead
6 days ago
Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time**Department for Infrastructure and Transport** **Job reference**: 667730 **Location**: 5000 - ADELAIDE **Job status**: Ongoing **Eligibility**: Open to Everyone The Department for Infrastructure and Transport is one of the largest state government agencies in South Australia. Our extensive portfolio means we interact with South Australians daily. Through...
-
Human Resources Business Partner
2 weeks ago
Adelaide, Australia Centacare Full timeDiverse and collaborative environment. - Permanent, ongoing role in a dynamic, best-practice organisation. - Generous salary packaging to maximise your take-home pay. - On-site car parking available. **Join a dynamic, purpose-driven team as a true HR Business Partner, driving effective people management, delivering exciting work, and making a meaningful...
-
Human Resources Business Partner
5 days ago
Adelaide, Australia Centacare Catholic Family Services Full timeJoin a dynamic, purpose-driven team as a true HR Business Partner, driving effective people management, delivering exciting work, and making a meaningful impact for both our staff and the communities we serve. The Role The HR Business Partner will work closely with Centacare’s service delivery Units and leaders to integrate HR and people management...
Customer Operations Generalist
2 weeks ago
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**ABOUT GLOBAL PAYMENTS**
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re **_Already on it_** That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at **Global Payments we** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.
As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.
**SALARY**
The salary for this role is $80,000 + super.
**Location**:Remote working Perth hours
**ABOUT THE ROLE**
**RESPONSIBILITIES**
- Provide software and technical support to the business customers globally.
- Improve our customer's experience with the use of our products and services.
- Build and maintain strong client relationships.
- Provide support to users and administrators initially via phone, case management, instant chat, and web conferencing, analysing log files and providing solutions and guidance.
- Methodically investigate and resolve queries and issues reported by customers and partners.
- Manage customer support tickets including prioritising escalated issues and liaising with the Customer Support Specialists.
- Configuring systems and guiding customers in their use.
- Problem-solving and troubleshooting to diagnose technical issues aiming for first time resolution.
- Ensure enquiries are responded to within established timeframes and customer satisfaction scores (KPIs) and technical support service levels (SLAs) are achieved.
- Identify key learning opportunities to enhance the internal technical knowledge base and contribute to the development of self-help materials and strategies.
- Work with and support team members to promote learning, contribute to problem solving and drive effective and efficient practices.
- Evaluate processes with a focus on improving the user experience.
- Work with colleagues to advance projects, support others and accept support from team members; and
- Other duties as reasonably requested by Storman.
**ABOUT YOU**:
- Typically Minimum 3 to 4 years of relevant experience.
- Previous customer service experience ideally in a SAAS environment
- Computer Skills - moderate skills and technical background preferred.
- Industry Knowledge - Ability to develop basic storage industry knowledge
- Research - Basic ability to research issues and resolve customer inquiries
**OUR BENEFITS**
**Join a leading global technology brand that offers benefits you’ll actually value, including**:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
**READY TO APPLY?**
**_ #LI-HYBRID_
