Customer Operations Lead

5 days ago

Adelaide, Australia SA Government -DEPARTMENT FOR INFRASTRUCTURE AND TRANSPORT Full time

**Department for Infrastructure and Transport**
**Job reference**: 667730
**Location**: 5000 - ADELAIDE
**Job status**: Ongoing
**Eligibility**: Open to Everyone

The Department for Infrastructure and Transport is one of the largest state government agencies in South Australia.

Our extensive portfolio means we interact with South Australians daily.

Through the infrastructure we build and maintain, transport systems we operate, licensing and regulatory services we administer and the safety initiatives we drive, our work encompasses every part of our State.

We connect South Australians to keep our State moving - now and for the future.

**Public Transport South Australia**
Public Transport South Australia (PTSA) moves millions of South Australians.

We provide well connected and customer-focused public transport services safely, efficiently and sustainably.

We are involved in delivering game-changing projects, from the electrification of our trains, improving services based on feedback and demand, through to the exciting transition to renewable energy, creating a legacy for our State.

**The Opportunity**
We believe we have the most talented and skilled workforce in government. Our people are passionate about making a positive difference to the lives of the South Australian community.

We are seeking a Customer Operations Lead to join our team, reporting to the Manager, Customer Care.

The Customer Operations Lead is responsible for coordinating and managing the delivery of consistent, responsive and quality frontline services for customers, leading a culture of effective customer resolution to enquiries, and the management of more complex, sensitive or urgent issues.

Demonstrating collaborative and engaging interactions, whilst providing constructive advice and consultancy, which represents Customer Care professionally to customers and internal stakeholders is essential. This role drives a culture of first contact resolution and promotes the delivery of innovative projects and activities that support ongoing continuous improvement.

**About You**

If this sounds like you and you are interested in a career that really moves, we’d love to hear from you

**Special Conditions**
- A National Police Check (NPC) which must be renewed every three years.
- A Department for Human Services (DHS) Working with Children Check (WWCC) which is required to be renewed every five years before expiry.

Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Remuneration**
ASO6 - $98,478 to $104,165 pa + superannuation.

**Enquiries**
Dino Cappello
Manager, Customer Care
Telephone: (08) 7133 2601

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a cover letter of no more than 2 pages addressing the selection criteria in the attached Role Statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Customer Operations Lead (ASO6)

**Applications close**: 11/05/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

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