Resident Service Agent

**Company Description**
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Minor Hotels is thrilled to announce the opening of **Queens Wharf Residences**and is seeking a dedicated **Resident Service Agent** to join our team on a full time basis, working Monday - Friday only.

The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.

**Key Responsibilities Include**:

- Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
- Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
- Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
- Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high levels of satisfaction.
- Maintain knowledge of the local area and services to provide recommendations and directions to residents.
- Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
- Assist with organising events or activities for residents, enhancing their overall living experience.
- Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
- Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.

**Hourly rates (excluding super)**:
Monday - Friday: $27.17 per hour
**Qualifications**
- Previous experience in customer service, hospitality, or a related field is preferred, ideally in a residential or hotel environment.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, guests, and colleagues.
- Strong problem-solving skills and a proactive approach to resolving issues efficiently and effectively.
- Ability to multitask and manage competing priorities in a fast-paced environment while maintaining a positive attitude.
- High attention to detail and strong organisational skills to ensure all requests and tasks are handled promptly.
- A friendly, approachable demeanor with a commitment to providing outstanding customer service.
- Basic knowledge of building operations, maintenance, and safety procedures is a plus.
- Proficiency in Microsoft Office Suite and experience with resident management systems or similar software is an advantage.
- A flexible, team-oriented attitude with a willingness to contribute to a collaborative work environment.
- A passion for hospitality and a genuine desire to enhance the living experience for residents.
- Availability to work full-time hours, Monday to Friday, with the ability to adapt to occasional schedule changes as needed.

**Additional Information** Join our positive and vibrant team and be rewarded with these team benefits**:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional