Customer Services Agent

1 week ago

Brisbane, Australia Cushman & Wakefield Full time

**Job Title**

Customer Services Agent
**Job Description Summary**

About Cushman & Wakefield
Cushman & Wakefield is a global leader in real estate services, known for delivering exceptional workplace solutions. We’re driven by a passion for excellence and a commitment to creating spaces where people thrive.

The Role

We are looking for a professional and enthusiastic Customer Service Agent to join our Customer Experience team at a high-profile corporate site in Brisbane. In this front-of-house role, you’ll be the first point of contact for visitors and staff ensuring every interaction is warm, efficient, and aligned with our client’s brand.

**What You’ll Do**
- Greet and assist visitors, clients, and staff with professionalism and care
- Deliver a seamless and welcoming front-of-house experience
- Support day-to-day workplace operations including mail, access, and floor coordination
- Maintain a safe, clean, and functional environment for all occupants
- Assist with event support and workplace service requests

**What You’ll Bring**
- 2+ years in customer service, hospitality, or administration
- A passion for delivering outstanding service in a professional setting
- Excellent communication and interpersonal skills
- Strong attention to detail and a polished, corporate presentation
- Ability to adapt and prioritise in a fast-paced environment
- A team player mindset with a proactive, “happy to help” attitude

**Why Join Us?**
- Be part of a global brand with a strong local presence
- Work in a vibrant, inclusive, and supportive team
- Gain exposure to the corporate sector with opportunities for growth
- Contribute to a culture that values creativity, collaboration, and success

**Additional Info**
- Australian residency required
- National police check required
- Occasional after-hours event support may be needed

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from
- Opportunity for career progression
- 4 weeks annual leave a year (pro rata for part time employees)
- Being part of a growing global company
- A Supportive and flexible environment.

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

**We have a vision of the future, where people simply belong.**

INCO: “Cushman & Wakefield”

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