Technical Specialist, Assessing

2 weeks ago

Sydney, Australia IAG New Zealand Full time

Create impact as a **Technical Assessing, Specialist.**

Join the largest general insurance group in Australia and Aotearoa New Zealand.

**YOUR ROLE**

Join our dynamic team where you'll champion exceptional customer service and collaborate seamlessly with both our customer and claims teams. You'll be the driving force behind setting clear expectations, timelines, and accountabilities, ensuring we deliver on our commitments. Your role will involve investigating, quantifying, and settling claims, negotiating settlements between insurers, repairers/suppliers, and customers, and minimizing claim costs through savvy management and negotiation techniques. You'll be at the forefront of driving cost-effective solutions, contributing to our customer advocacy and partner NPS scores by executing efficient performance routines. Working in tandem with claims case managers, supply chain, and our partner network, you'll optimize outcomes and swiftly resolve complex issues, all while constantly enhancing our assessment processes for maximum efficiency.

This is a permanent full-time opportunity with hybrid working conditions and is open to our IAG office based in the Blue Mountains and surrounding areas.

Applications close **Wednesday 27 November 23.59 AEST.**

**ABOUT YOU**

To be successful in this role, you’ll ideally meet the below criteria:

- Trade experience and knowledge
- Strong interpersonal and customer service skills
- Negotiation, verbal and written communication and influencing skills
- Ability to work autonomously
- Drivers License (company vehicle provided)
- Trade Certificate or Qualification within the Building or Construction Industry (desirable)

Joining IAG, you’ll have access to:

- Boosted superannuation with 13% as standard
- Up to 50% off personal insurance, including home and motor insurance
- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Inclusive leave such as public holiday swap and gender affirmation leave
- Dedicated career growth programs, including the award-winning IAG Academy

**ABOUT US**

We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

Learn more about who IAG is here.

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