Group Bookings Coordinator

1 week ago

Sydney, Australia NSW Government -Australian Museum Full time

**Group Bookings Coordinator**

Salary Classification: Group Bookings Coordinator Clerk 3/4 Basic Salary $75,992 to $83,211 with a total remuneration package up to $93,071 per annum

Employment Status: Temporary, Full Time 12 months

**About the Australian Museum**

Australian Museum (AM) is located on the homelands of the Gadigal people. The AM acknowledges and pays respect to the Gadigal people as the custodians of the land, sky and waterways, paying respect to Elders past, present.

The Australian Museum (AM) operating within the NSW Department of Enterprise, Investment & Trade cluster, is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 22 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite.

The AM mission is: _To ignite wonder, inspire debate and drive change._

The AM vision is: _To be a leading voice for the richness of life, the Earth and culture in Australia and the Pacific. We commit to transform the conversation around climate change, the environment and wildlife conservation; be a strong advocate for First Nations’ culture; and continue to develop world-leading science, collections, exhibitions and education programs._

For more information, visit the website.

**About the Role**

The Group Bookings Coordinator provides system support to group bookers and members of the Visitor Services unit. The individual has a responsibility to deliver detailed database administration, ensuring maintenance of stakeholder data and bookings in the Tessitura system, and working with the database team to help with ongoing planning and testing for group ticketing, supporting the visitor services team with group ticketing issues and information, and with reconciliation of sales, feedback, and reporting as required.

The role also provides day-to-day technical support, troubleshooting of issues, and ad hoc assistance to the Manager Visitor Services and Engagement as required, including in the escalation of complex issues.

The Group Bookings Coordinator will enjoy working for a leading Natural History and Cultural Heritage space, with opportunities to work on exciting projects to enhance the understanding and experience of our group and tourism visitors through input in the AM’s CRM and bookings database (Tessitura).

**Key Knowledge & Experience**
- Demonstrated experience in supporting CRM Systems, Bookings platforms or Ticketing Systems. Experience with Tessitura advantageous.
- Knowledge of the science, arts and cultural sectors and their operations
- Relevant tertiary qualifications or equivalent experience in ICT, Business or the arts and cultural sector.

**Applicants must submit**:

- A one to two page covering letter which addresses the role description’s key **knowledge and **experience.**
- An updated copy of your resume
- Please give an example of a time you have had to collaborate across multiple teams to achieve an outcome. How did you manage competing priorities and expectations from stakeholders? (200 words maximum)
- Please give an example of a time you have had to learn a new system. How did approach this task? (200 words maximum)

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