Home Care Case Manager

1 week ago

Melbourne, Australia Ryman Healthcare Full time

In this exciting role, you will join a growing Home Care team providing exceptional support to the most precious people we knowOur residents.
- Use your assessment and customer service skills to make a real difference in people's lives
- Join a company focused on Kindness and Care
- Extensive opportunities to keep developing you

**About us**

At Ryman, we like to think of ourselves as pioneers and this pioneering attitude is shared by everyone who works here. We strive to delight not satisfy our residents and provide excellent and safe care that is good enough for mum or dad. We proudly offer extensive opportunities to keep developing your skills, progress your career whilst enjoying a fun, supportive team environment.

**About the role**

In this exciting new and growing role, you'll be reporting to our Home Care Manager. You will manage a case load of Home Care Package Residents living within our Villages and ensure the smooth running of end-to-end customer experience, with a focus on ensuring the wellbeing of older people who are in receipt of a Home Care Package.

You will, action new leads & enquires, assess resident's care needs, develop care plans, monitor home care budgets, and remain within allocated funding, while working collaboratively with care staff and monitor care provided with a strong focus on customer satisfaction and maximising outcomes for residents with a Home Care package.

This role will be a mobile based role, with extensive time spent supporting our residents within our villages around Metropolitan Melbourne.

**About you**

You will be passionate about making a difference to our residents lives and provide outstanding customer service, and;
- Case Management experience within aged care, or an understanding of Consumer Directed Care within Home Care Packages, as well as an understanding of HCP guidelines and standards
- Tertiary qualification in Health, community services, aged care, or disability
- Registered Nurse desirable, but not essential
- Have a warm and friendly approach to build lasting relationships with our residents and their families
- Exceptional organisation, problem solving, computing, client database management and time management skills
- Excellent written, verbal, and numerical communication skills
- Current driver's licence

**Why work at Ryman?**

As part of the Ryman team you will:

- Have the opportunity to join the Employee Share Scheme
- Receive ongoing support for your professional development
- Access scholarships and bursaries for further education
- Get education, long service and wellness leave on top of standard leave
- Enjoy great resident-to-staff ratio for your team, allowing for more personalised care
- Work in a fun, friendly and supportive team environment
- Access discounts with well-known brands across a variety of sectors including health and wellbeing, banking, insurance, and retail

If you think you have the pioneering spirit needed to make a difference at Ryman, we'd love to hear from you.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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