Case Manager

23 hours ago

East Melbourne, Australia Prestige Inhome Care Full time

Responsible for clients in Melbourne East
- Hybrid Role | WFH and at the head office in Moorabbin
- We are family - work with families, family feel, family run

**About the role**

The Case Manager is responsible for delivering person-centred care coordination to Prestige Inhome Care clients - including private paying and government funded clients,
**duties include**:

- Attending consultation visits
- Completing initial intake assessments
- Developing care plans
- Case management and monitoring and reviewing client wellbeing

Building a strong professional and compassionate relationship with your clients and your advocacy for their care needs is at the core of this role. You will work closely with our service coordination team to ensure that the complex nature of your client’s needs are met through knowledgeable office support and a dedicated care team.

This role acts as a
**brand ambassador** for the business. You will be knowledgeable in Prestige’s service options and be able to represent Prestige Inhome Care as a preferred service provider.

**About us**:
Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.

**About you**
- Substantial case management experience and excellent skills in assessing, documenting and implementing client care plan goals.
- Experience with the Home Care Package (HCP) Program
- Excellent communication, negotiation and interpersonal skills.
- Well-developed prioritisation, time management and organisational skills
- Sound administrative and self-management skills.
- Demonstrated pro-active approach and the ability to work without supervision as well as the ability to work as part of a team.
- Demonstrated ability to operate with discretion and to maintain complete confidentiality.
- Excellent verbal and written communication and interpersonal skills, patience, common sense and a strong ethos of client service
- Understanding and skills in budget management

A tertiary qualification in health and/or social work is preferred but not essential.

**What’s in it for you?**
- Enjoy the support of an experienced service-oriented team
- Stunning new head office located close to home in Moorabbin
- Know that through your work you are making a difference in people’s lives
- Work with a growing business with a great reputation in the community and the industry
- Exciting Reward and Recognition programs
- Regular social events and functions to recognise your hard work
- Health and wellbeing initiatives
- Access to an employee assistance program
- A paid day off for your Birthday
- Fun and enthusiast team culture

**Cristina Figueroa.

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