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Team Manager
2 weeks ago
APS Level 6
- Adelaide, SA;
- $101,833 - $111,979
**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.
We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.
With us your work directly contributes to shaping the employment landscape. Whether you're engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.
**Please note, this opportunity is for Ongoing APS employees only.**
**Please discuss the possibility of release with your manager before applying.**
**The Role**
Reporting to the Assistant Director Customer Service, the Team Manager is responsible for the management of the Customer Service team including contact centre staff and workforce management team at the APS3, APS4 and APS5 level. The Team Manager works closely with Executive Level staff and the Coaching and Capabilities Manager and the Capacity and Capabilities Manager to support the objectives of the USI Customer Service team.
**Skills and Capabilities**
We are seeking individuals with the following skills and capabilities:
- Experience in leading a diverse team of individuals within a Government Contact Centre/service delivery environment
- Proven ability to anticipate and establish priorities, monitor progress and work to deliver required corporate outcomes within set timeframes
- Proven ability to effectively manage people, including when dealing with underperformance
- Demonstrated knowledge of, or ability to quickly acquire proficiency in, the Australian Public Service Human Resourcing and contracting environment
**The Opportunity**
This position is available to Ongoing APS employees as a temporary transfer at level and/or a temporary performance (Acting) opportunity for a period of 6 months.
**Eligibility**
**How to Apply**
Applicants are required to provide up to a One & a Half Page summary (no more than 750 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.
The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.
In eRecruit (the department’s online recruitment system) you will also need to:
- upload a Curriculum Vitae
- provide contact details for 2 Referees.
LI-DNI
