Dental Practice Manager

**Role Description** : Practice Manager

**Mission Statement**

Our Dental practice has a commitment to creating **satisfying lifetime relationships** while providing the **highest quality affordable dental care** to our community. By providing **all facets of advanced dentistry**, **excellent well trained and carefully selected team members** and a **modern and comfortable environment**, we enhance the function and aesthetics of our patient’s ‘smile’ with **a superior experience for each visit** in a **caring and respectful manner**.

**Summary**

The Practice Manager is a key team member for the smooth running of a practice. As the problem solver and problem preventer, the Practice Manager ensures that the practice is run efficiently, safely, correctly, economically and _**happily as possible**_ All the responsibilities of the Practice Manager are to be carried out with respect to the practice’ Mission Statement which offers a guide to the ethos, direction and goals of the practice. It is the main role of the Practice Manager to ensure that the practice runs according to and is true to the Mission Statement. Specific tasks are outlined below.
- **Responsible/Accountable to**_ : Practice Principal/Director
- **Position **_: Full time Monday to Friday
- **Appraisal**_ - Annually

**KEY RESPONSIBILITIES**

**HUMAN RESOURCES/TEAM MANAGEMENT**

interview, obtaining references, participating in and hosting interviews as appropriate
- Induction of staff and dentists
- Staff development & Training (Nurse, OHT & Reception)
- Staff performance management (Nurse, Reception, OHT & Dentist)
- Goal Setting and individual performance appraisals
- Managing absence & sickness of staff and action accordingly
- Monitor staff turnover levels
- Employee Relations & managing conflict
- Managing grievances and disciplinary issues
- Encourage effective teamwork approach across practice
- Maintain personnel employment files
- Ensure all human resource policies and procedures are adhered to by all staff
- Ensure staff compliance/attendance with CPD training
- Contributing to the maintenance of records of Staff immunisations, incidence reports, private and personal details and employment records and assisting to maintain their security.
- Payment of wages (MYOB) and managing wage discrepancies
- Staff Rostering/leave

**CUSTOMER SERVICE**
- Ensure optimal practice presentation
- Actively manage complaints
- Manage telephone answering after hours within guidelines
- Obtain & review patient feedback via patient survey as per procedure

**MANAGERIAL AND FINANCIAL**
- Attend monthly Practice Manager/Principal meetings
- Attend/manage bi-monthly OHT/Dentist and monthly DA debrief meetings (out of hours, dinner)
- Action monthly/weekly business reports as necessary
- Effectively balance people, operational and activity requirements
- Template appointment book and practice recall/referral systems as necessary
- Manage practice correspondence and administration
- Effectively maintain equipment & manage reactive repairs in line with recommendations
- Facilitate ordering new equipment as necessary
- Supervise bad debt procedures with Office Manager
- Manage Dental contractor appointments/leave
- Stock management
- Effective IT system management including back ups
- Effective communication with all key business relationships
- Compliance and supervision of/with Cash handling and Banking duties
- Ensure staff and dentists operate within all company policy and procedures
- Take responsibility during internal and external audits
- Conduct audits as per policy
- Time management in line with practice needs
- Website content assistance
- Prepare information for dentist invoice payments eg. Lab bills etc
- Prepare invoices for monthly payment from suppliers
- Review documentation/invoices by Dentists/Therapist for accuracy from time to time
- KPI management/reporting and implementation
- Ensure Emergency Committee on task
- Ensure full Workplace Health & Safety compliance by all team members
- Maintain practice accreditations if applicable
- Organise and run practice meetings
- Adaption of management skills to meet practice needs/requirements
- To motivate and lead the practice team
- To ensure all reception, nursing staff & OHT carry out their duties in line with organisational policies, procedures and job descriptions
- Ability to undertake nursing/reception duties as and when required
- Manage product list and sale of consumables in the practice.
- Ensure all registration and licensing is up to date for equipment and personnel
- Payment of accounts by Credit Card as directed by Principal Dentist/Director
- Effective management of all IT needs, maintenance, protocols and records
- Managing Software updates and ensuring understanding of such
- Managing Work Cover issues for staff
- Liaising with sales representatives and other suppliers, laboratories and suppliers/delivery personnel as needed
- Maintaining and updating Practice Manual as r