Team Manager

Permanent position
- Full-Time role available, Adelaide based and hybrid workingDrive success for team members across Westpac’s Financial Crime Surveillance Business Unit

**How will I help?**

As a Team Manager, you will manage and lead a multi-brand team within Transaction Monitoring Investigations that delivers financial crime-compliance and customer outcomes across all Westpac Group brands. The Team Manager will ensure team members are following Westpac Group protocol, policies and procedures when completing all tasks, whilst also identifying opportunities for continuous improvement.

Reporting to the Operations Manager, Financial Crime, the Team Manager plays an integral role in the facilitation and development of a cohesive team environment and is responsible for ensuring the effective management of all business processes, people, risks and dependencies across the team.

Your responsibilities will include:

- Inspire and recruit passionate team members who drive the vision and business objectives, fostering a customer-centric culture
- Implement Active Operations Management (AOM) principles for Operational Excellence
- Oversee resource management, forecasting, and scheduling
- Develop and deploy skills to meet short and long-term business needs
- Analyse KPIs to inform business decisions for optimal outcomes
- Collaborate with the Operations Manager on remediation plans
- Develop and manage stakeholder relationships to enhance customer experience, and drive process improvements

**What’s in it for me?**

This role offers a chance to make a significant impact on the business processes, people, and overall success of the team, positioning you as a key leader within Westpac. The role would be suited to a successful people leader, with a minimum of 2+ years’ leadership experience, and someone who enjoys optimising team member performance through objective setting, monitoring performance, coaching and developing to maximise their growth and potential.

You’ll be set up for success in your transition to the role. As the majority of your team will be based in Adelaide, you’ll collaborate in person in our King William Street office to re-group and connect with senior leaders and key stakeholders.

Additionally, whatever shape your family takes, we’ll continue to offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we’ll continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To excel as a Team Manager within Transaction Monitoring Investigations at Westpac, you need strong people leadership skills, and a solid understanding of business processes and tools. Experience in Financial Crime Operations is highly desirable. You should be adept at using business metrics to drive efficiency, managing internal stakeholder relationships, and leading team changes. Additionally, being a self-leader with highly developed analytical skills, a drive for continuous improvement, and a determination to deliver the best results is crucial.

Further advantageous qualities and experience includes:

- Proven track record of delivering high performance outcomes
- Proficiency in business processes, support systems, and tools
- Ability to leverage business metrics for operational efficiency
- Strong internal stakeholder relationship management
- Experience in leading and managing team changes
- Competence in risk management principles
- Self-motivated with excellent analytical skillsDetermination to achieve the best results for the organisation

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

Hear from some of our people and their experiences working with us.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

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