Duty Manager

1 week ago

Caloundra, Australia Caloundra RSL Full time

Unmissable opportunity available working at Caloundra RSL Club for a proactive Duty Manager to oversee the daily operations of the business ensuring that the highest standards of customer service are provided to guests at all times. Are you a natural leader who enjoys mentoring and developing team members? Do you enjoy multi tasking, problem solving & driving a positive workplace culture? Looking to work for an iconic hospitality organization which recognizes & rewards great work?

Look no further

Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence.

What we offer
- Full time = Up to $80,000 Base + Super + Meals
- Rotating Roster
- Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 6 - 8 weeks.
- Free access to Wellness programs
- Complementary barista coffee & soft drink
- Free parking
- Participation in our employee recognition and rewards program
- A robust on boarding process
- Ongoing training & growth opportunities
- The opportunity to work with a great team of hospitality professionals

Your contribution
- Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
- Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.
- Lead by example through superior customer service, positive & effective communication & productivity.
- Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
- Work well under pressure with the ability to multi task.
- Efficiently & effectively report on customer and employee related incidents.

Do you have
- A passion for exceptional customer service
- Sound knowledge and experience in hospitality
- Leadership & management experience
- Current qualifications - RSA, RSG, Approved Managers License & RMLV.
- A Police Check

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