People Advisor

1 week ago

Melbourne, Australia AIA Group Ltd Full time

People Advisor

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

**The opportunity**:
**To do this successfully you will**:

- Coordinate workflow within the People Advisory and HR Business Processes for AIA Australia
- Integrate the wider People and Culture Service Delivery Model; monitoring and managing query volumes, response times and performance to SLA's
- Take ownership and resolution of colleague and line manager case issues
- Respond to general enquiries which are raised and logged through case management tool, Workday Help in a timely manner
- Coordinate the timely and accurate entry of data in Workday
- Provide advice and guidance to employees on policy matters
- Ensure a high level of customer service is offered to colleagues and managers across the business
- Process payment related transactions in Workday as required
- Facilitate onboarding and off-boarding activities
- Maintain strong levels of confidentiality at all times
- Previous experience working within a similar position or a keen interest in commencing your HR career at a leading life insurance provider
- Strong attention to detail
- Exceptional customer service skills and the ability to build rapport with stakeholders of all levels
- Experience dealing with conflicting deadlines and priorities.

**Why choose AIA**:
We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Work with supportive and inclusive managers

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality - the world's leading science-backed wellbeing program - we've started a movement to make Australia the healthiest, best protected nation in the world.

**AIA is different. Are you?**

Job ID JR-47369

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