Claims Officer

**Make a real impact by helping our commercial customers navigate the unexpected.**

At Suncorp, we’re proud to support Australian businesses when things go wrong. We’re looking for a proactive, customer-focused **Claims Officer** to join our Commercial Property Liability team.

In this role, you’ll manage a portfolio of third-party property damage claims - where a customer’s business may have unintentionally caused damage to someone else’s property. You’ll be the key point of contact for brokers, insured businesses, and claimants, delivering clear, fair, and timely outcomes from lodgement through to finalisation.

**What you’ll do**
- Manage a portfolio of property liability claims end-to-end, from lodgement to settlement
- Assess coverage under relevant policies and determine liability
- Communicate effectively with brokers, insured customers, and third-party claimants
- Coordinate with internal stakeholders including Assessors, Legal, and Recoveries teams
- Identify and support vulnerable customers where needed
- Monitor claim progress, escalate delays, and contribute to continuous improvement
- Maintain a high standard of customer service while meeting compliance and quality standards

**What you’ll bring**
- Experience managing insurance claims, ideally in commercial or liability lines
- Strong communication skills - verbal and written - with a focus on clarity and professionalism
- The confidence to work independently, while also contributing to a supportive team
- A proactive, solutions-focused mindset with strong organisational skills
- Empathy, resilience, and a genuine desire to help customers through challenging situations
- Familiarity with claims systems like Claims Centre is a bonus

**Work Environment**
- **Location**: Brisbane or Sydney
- **Hybrid model**: We operate a hybrid working model allowing you to work from home and from our brand-new Brisbane CBD office. Minimum of 2 days in the office per week.
- **Training**: We require full-time in office attendance throughout your initial training period.
- **Hours**: Standard full-time hours, Monday to Friday

**What we can offer you**

You’ll join a close-knit, high-performing team that genuinely supports each other. We foster a positive, people-first culture, from team lunches to Thankful Thursdays, where everyone’s contribution is valued, and collaboration is part of the everyday.

Beyond the team, you’ll enjoy a wide range of benefits designed to support your lifestyle, wellbeing, and career growth, including:

- **Competitive salary + performance-based incentives**:

- **Hybrid working model** - mix of work from home and office
- **Work technology** - you will be provided with a laptop
- **Exclusive employee discounts** - at 400+ Australian retailers including Myer, David Jones, Coles and Woolworths, plus discounts on Suncorp products
- **Ongoing learning** - including study support and professional development opportunities
- **Wellbeing support** - from discounted health insurance and gym memberships to paid wellness programs
- **Paid parental leave** - up to 20 weeks for primary carers

**_Note:_**_ Specific benefits may vary depending on role, level, and location._ _For more on our employee benefits, _**_Click Here_**.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._
- **Citizenship**: Australian Citizen
- **Work Rights**: Full working rights - no restrictions
- **Previous Suncorp Employment**: No
- **Notice Period**: None - available to commence immediately
- **Criminal Convictions**: None declared
- **Leave Requirements**: Requests 1-2 weeks leave around 20 August 2025 for the birth of his child
- **Salary Expectation**: $105,000 inclusive of super
- **Location**: Bella Vista, NSW (Greater Sydney region)

**Advertised**: 23 May 2025 AUS Eastern Standard Time
**Applications close**: 02 Jun 2025 AUS Eastern Standard Time