Claims Officer

**Claims Officer Opportunity - 12-Month Initial Contract**
**Make a Difference Across Australia**

Suncorp Group is dedicated to making a positive impact on people and the communities they call home. Our Claims teams play a crucial role in this mission, providing essential support and understanding to customers during their most challenging times, and working towards outcomes that restore their lives to a healthier, happier path.

We are currently seeking a **Claims Officer** to join us on an **initial 12-month contract**. The ideal start date will be **8 September** or **15 September**.

**What You’ll Do**:

- Manage inbound and outbound calls with customers, suppliers, and brokers relating to **Commercial Non-Fleet, Corporate Fleet, and Leasing claims**.
- Resolve customer and intermediary issues and complaints with empathy and professionalism.
- Proactively case-manage a portfolio of claims from start to resolution, ensuring a customer-first approach.
- Keep customers, intermediaries, and stakeholders fully informed of claim progress.
- Identify potential fraudulent claims, recovery opportunities, and salvage prospects.
- Gather, assess, and interpret claim information to make sound decisions.
- Build and maintain strong internal and external relationships with customers, intermediaries, suppliers, professional service providers, offshore partners, risk managers, and internal business teams.

**What You’ll Bring**:

- A proven record of delivering excellent customer service.
- Exceptional listening and communication skills in a high-volume call environment.
- Ability to demonstrate compassion, empathy, and strong problem-solving skills.
- Understanding of (or willingness to learn) commercial insurance markets, industry principles, and regulatory requirements.

**Role Requirements & Hours**:

- Hours of work**:Between 8:00am - 7:00pm** (flexible shifts within these times).
- **Hybrid working arrangement**: Office/home-based split.
- Home office requirements: A private space with a door and reliable internet connection.

**What We Can Offer You**:

- **Salary**: $83,400 (inclusive of superannuation)
- **Leave Benefits** - Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- **Hybrid Working** - Work where you thrive with a flexible blend of on-site and at-home arrangements.
- **Work-Life Balance** - Time and support to thrive personally and professionally.
- **Staff Discounts** - Access to exclusive offers on Suncorp brands (AAMI, Shannons, Apia & more) plus discounts from over 400 top retailers.
- **Reward & Recognition Programs** - Celebrate your hard work and achievements.
- **Career Development** - Ongoing training, growth opportunities, and career support.
- **Reputable Employer** - Nationally trusted, inclusive, and diverse workplace.
- **Community Engagement** - Get involved in initiatives such as Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**:
At Suncorp, our purpose has been at the heart of our business for over 100 years**:Building futures and protecting what matters**. To deliver exceptional experiences, we’ve become even more customer-focused, innovative, and performance-driven.

We live our values every day - caring for others, being courageous, and doing the right thing. If you want to make a real difference and be part of a supportive, high-performing team, we’d love to hear from you.

We welcome applicants from all backgrounds, even if you don’t meet every requirement listed above. Your unique skills and experiences are valued here.

**Advertised**: 15 Aug 2025 AUS Eastern Standard Time
**Applications close**: 29 Aug 2025 AUS Eastern Standard Time