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Associate Product Specialist
3 weeks ago
**Introduction**:
About us.
A unique life requires a unique bank.
Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime.
The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people.
Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work.
**Description**:
The opportunity.
Reporting to the Head of Product - Deposits & Superannuation, this associate product specialist position directly supports our purpose and ensures our members can count on us to provide compelling products, as well as directly contributing to Defence Banks strategic plan by building relevance across the members whole life financial journey.
**This position is accountable for**:
- Supporting the product life cycle including the design, development and implementation of new products.
- Preparation of product reporting and market research to provide customer insights and support innovation.
- Undertaking data analysis and providing insights to support strategic decision making and marketing initiatives.
- Proactively managing risks associated with the deposit product, including Design Distribution Obligations, regulatory requirements and executing on risk controls to achieve compliance across the relevant policy and procedures.
- Updating key disclosure documents with legislation changes and delivering product notices to support the Bank meet its compliance obligations.
- Provision of Tier 1 customer service to support customer onboarding, general advice related enquires and technical queries related to retirement products on an ad hoc basis.
- Conducting reviews on R&D requirements to better support the frontline.
- Supporting initiatives to meet the banks sales KPIs, optimisation of product margin and the banks broader strategic initiatives.
- Ad hoc requests as it relates to product and administration of fund.
**Skills and Experiences**:
About you.
To be considered for this role you have at least 3 years’ experience in financial services or similar. A tertiary qualification in business/finance or superannuation is preferred.
We count on you. And you can count on us.
**We have a great range of employee benefits including**:
- Savings and discounts across our range of products and services.
- A generous annual corporate wardrobe allowance.
- Access to our internal "reward and recognition" platform - vouchers, discounts, e-cards and much more
Interested? We'd like to hear from you. Click to apply.
Defence Bank is committed to providing equal opportunities for employment and seek to have a team that reflects our diverse community. We encourage anyone interested in our role and a career at Defence Bank to apply.
