Desktop Support Officer

2 days ago

Geelong, Australia Centorrino Technologies Full time

Get to Know Us
Imagine joining an organisation that has a great working culture, an award winning brand and is a certified Great Place to Work That's exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.
Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.
Here's what you'll be doing:

- To ensure the smooth day to day operations of the customer's site.
- Be personable with end-users developing a friendly bond with customers.
- Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external parties.

Here's what you'll bring:

- Experience with Jamf
- Experience with Mac devices
- Experience with Papercut
- Experience with Windows Server 2016/2019
- Strong network knowledge
- A positive mindset with a ‘can do’ attitude
- Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors
- Experience in A/V Hardware and Systems
- Good verbal and written communication skills

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.
Note to Recruitment Agencies:
Thank you but we've got this one.

**Salary**: $55,000.00 - $65,000.00 per year

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