After Hours On Call Officer
3 days ago
About the role:
After Hours On Call Officers handle incoming calls from Gateways team members who require support and guidance during their shifts across the accommodation, CAYS, and community services programs. This is a casual, weekend, work-from-home role however, you will be required to attend the office to collect the on-call phone.
Job Responsibilities:
- Administration and Support: Answer and follow up support worker calls promptly. Assist with rostering, shift changes, incident reporting, and PRN medication processes, ensuring adherence to procedures.
- Reporting and Data Collection: Record all calls with caller details and outcomes. Aid in maintaining high-quality incident reports.
- Staff Support: Ensure compliance with policies and prioritize individual needs. Engage with support staff and escalate issues when necessary.
- Working with Stakeholders: Maintain clear communication with Child Protection and emergency services. Foster transparent communication with families.
- Handover and Communication: Log calls, incident reports, and PRNs. Identify and report risks and ensure a comprehensive handover at shift's end.
- Teamwork: Collaborate within a team culture of respect and cooperation. Actively participate in meetings, supervision, and backfilling shifts as needed.
Let's talk about you
Do you possess the following qualifications and skills?
- Proven experience in providing services to individuals, including children, with complex disabilities.
- Proficiency in the NDIS Commission Behaviour Support Rules and relevant disability legislation.
- Strong knowledge of best practices in positive behaviour support.
- Demonstrated excellence in interpersonal, communication, and negotiation abilities, along with the capacity to collaborate effectively in high-demand settings.
- Exceptional communication skills, including adeptness in interpersonal relations, conflict resolution, and negotiation.
- Competence in computer literacy, including electronic records and data management tools, as well as experience with staff rostering using a client database.
Please note, the following compliance documents are required for this role:
- NDIS Worker Screening Check
- Victorian Working with Children Check
- Qualification in Disability, Community Services, Social Work, or equivalent (desirable)
Please include an updated resume and cover letter when submitting your application.
For further information, please email
-
On-call van
15 hours ago
Geelong, Victoria, Australia DblR Initiative Ltd Full time $260,000 - $390,000 per yearWHO WE AREDblR Initiative is a newly established, registered not-for-profit charity based in Victoria. We are currently in the early development stages of building our service model and team. While our systems and processes are still growing, our mission is clear: to provide safe, discreet, and immediate relocation support for individuals and families...
-
OSHC Relief Educator
15 hours ago
Geelong, Victoria, Australia Extend After School Care Full time $65,000 - $85,000 per yearOSHC Assistant Educator - ExtendOutside School Hours Care Relief Service AssistantGeelong, VIC$31- $41 Per Hour + SuperannuationGet paid more Earn an extra 10% above award with the Retention PaymentCasual positionThe OpportunityExtend, part of The Extend Group, is seeking a passionate and flexible OSHC Relief Assistant Educator to join our team. Based across...
-
Outside School Hours Care
18 hours ago
Geelong, Victoria, Australia TeamKids Full time $60,000 - $80,000 per yearWork Life Balance - Choose your availabilityOpportunities for career progression - On the job coaching - In-house trainingGet Rewarded - Extra 10% on us through the ECEC GrantTeamKids is Hiring in the Geelong RegionOffering Flexible Shifts, Extra Pay and Fun every day. Exciting News TeamKids has been approved for the Early Childhood Education & Care...
-
Social Media Specialist
3 days ago
Geelong, Victoria, Australia COTTON ON Careers Full timeABOUT USThe Bleacher Athletic team is the sports division of the Cotton On Group. We work across the NRL, AFL and AFLW in on-field and supporter wear.We also run the Upstate Sport brand, focusing on women's performance and streetwear inspired co-ordinates. Building on the Upstate community, we have big plans for UPSTATE SPORT.ABOUT THE ROLEAre you...
-
General Practitioner
3 days ago
Geelong, Victoria, Australia South Lara Medical Centre Full timeRequired registration(s): General registration, Specialist registrationGender specific: Not applicableTHE OPPORTUNITY:Consult at our fully Accredited general practice in Lara, situated 16kms from Geelong CBD.You will be supported by a dedicated collaborative team in a modern boutique purpose-built facility with well-equipped consulting rooms and Treatment...
-
Social Media Specialist
3 days ago
Geelong, Victoria, Australia The Cotton On Group Full timeABOUT USThe Bleacher Athletic team is the sports division of the Cotton On Group. We work across the NRL, AFL and AFLW in on-field and supporter wear.We also run the Upstate Sport brand, focusing on women's performance and streetwear inspired co-ordinates. Building on the Upstate community, we have big plans for UPSTATE SPORT.ABOUT THE ROLEAre you...
-
Assistant Producer
6 days ago
Geelong, Victoria, Australia Cotton On Group Full time $60,000 - $80,000 per yearDo you speak fashion? We're hiring, let's chatABOUT USBorn in Australia, loved around the world.At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a...
-
Copywriter - Cotton On Kids Global Support Centre
21 hours ago
Geelong, Victoria, Australia Cotton On Group Full time $60,000 - $80,000 per yearDo you speak fashion? We're hiring, let's chatABOUT USBorn in Australia, loved around the world.At Cotton On, we know good style goes well beyond what's in your wardrobe. We're here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a...
-
Reception Services Officer x 2
3 days ago
Geelong, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $45,000 - $65,000 per yearTHE ROLEThe Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.ACCOUNTABILITIES INCLUDEAs part of a team, deliver a high-quality...
-
Customer Service Officer
20 hours ago
Geelong, Victoria, Australia Hays Full time $50,000 - $70,000 per yearJoin a collaborative and supportive team in a dynamic, Australian-made global business Are you a confident and energetic customer service professional who thrives in a fast-paced environment? This is your opportunity to be the face of a well-established, family-owned company that values teamwork, honest communication, and celebrating success. Your new...