After Hours On Call Officer

3 days ago

Geelong, Victoria, Australia Gateways Support Services Full time $60,000 - $80,000 per year

About the role:

After Hours On Call Officers handle incoming calls from Gateways team members who require support and guidance during their shifts across the accommodation, CAYS, and community services programs. This is a casual, weekend, work-from-home role however, you will be required to attend the office to collect the on-call phone.

Job Responsibilities:

  • Administration and Support: Answer and follow up support worker calls promptly. Assist with rostering, shift changes, incident reporting, and PRN medication processes, ensuring adherence to procedures.
  • Reporting and Data Collection: Record all calls with caller details and outcomes. Aid in maintaining high-quality incident reports.
  • Staff Support: Ensure compliance with policies and prioritize individual needs. Engage with support staff and escalate issues when necessary.
  • Working with Stakeholders: Maintain clear communication with Child Protection and emergency services. Foster transparent communication with families.
  • Handover and Communication: Log calls, incident reports, and PRNs. Identify and report risks and ensure a comprehensive handover at shift's end.
  • Teamwork: Collaborate within a team culture of respect and cooperation. Actively participate in meetings, supervision, and backfilling shifts as needed.

Let's talk about you

Do you possess the following qualifications and skills?

  • Proven experience in providing services to individuals, including children, with complex disabilities.
  • Proficiency in the NDIS Commission Behaviour Support Rules and relevant disability legislation.
  • Strong knowledge of best practices in positive behaviour support.
  • Demonstrated excellence in interpersonal, communication, and negotiation abilities, along with the capacity to collaborate effectively in high-demand settings.
  • Exceptional communication skills, including adeptness in interpersonal relations, conflict resolution, and negotiation.
  • Competence in computer literacy, including electronic records and data management tools, as well as experience with staff rostering using a client database.

Please note, the following compliance documents are required for this role:

  • NDIS Worker Screening Check
  • Victorian Working with Children Check
  • Qualification in Disability, Community Services, Social Work, or equivalent (desirable)

Please include an updated resume and cover letter when submitting your application.

For further information, please email

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