Operations Administrator

2 weeks ago

Parramatta, Australia Prep Doctors Full time

The **Operations Administrator** ensures the efficient operation of our business processes and support systems. This role will collaborate closely with various teams to optimize operations, manage data analytics, and support customer success initiatives.

**Essential Job Functions**:

- Collaborate closely with cross-functional teams to swiftly troubleshoot and address integration-related issues and provide onsite support for students and instructors as part of the operations team.
- Assist in the development and implementation of operational procedures and policies to ensure efficiency and effectiveness.
- Extract, clean, analyze, and present business performance data to identify areas for improvement and support decision-making processes.
- Explore information analysis methodologies and industry best practices applicable to educational data within the LMS framework.
- Uphold data integrity across the LMS and interconnected systems through routine validation and reconciliation tasks.
- Aid in information management efforts to facilitate seamless transitions between systems minimizing discrepancies.
- Drive and nurture client relationships to ensure satisfaction and success, providing tailored solutions and support.
- Maintain accurate documentation of processes, projects, and performance metrics, and prepare regular reports for management.
- Identify potential risks and develop mitigation strategies to ensure business continuity and compliance.
- Perform general office tasks, such as ordering supplies, managing incoming mail, and handling routine correspondence.
- Assist with special projects and other duties as assigned by management.
- Perform other related duties as assigned.

**Required Skills**:

- Bachelor’s degree in a relevant field (e.g., Business Administration, Information Technology, Operations Management).
- Proven experience in operations management, business analysis, or a related field.
- Strong technical aptitude with the ability to analyze and optimize business processes.
- Excellent communication skills, both verbal and written, with the ability to convey information effectively to diverse stakeholders.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Commitment to providing exceptional support and service to internal and external stakeholders.
- Experience with data analysis, project management.

Expected hours: 38 per week

Application question(s):

- How soon can you start?
- Do you have experience in an educational setting?

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Administrative: 2 years (required)

Work Location: In person

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