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Risk Manager

2 weeks ago

Melbourne, Australia ANZ Full time

The Risk Manager (Customer Due Diligence) is a key managerial role within the First Line Risk & Compliance (1LRC) team, which is responsible for Customer Due Diligence (CDD) of ANZ Worldline merchant acquiring customers, which includes Initial Customer Due Diligence, Enhanced Customer Due Diligence (ECDD) and Ongoing Customer Due Diligence (OCDD). CDD is a critical activity to comply with AML/CTF Rules, Scheme Rules, Worldline Rules, and other legal and regulatory requirements within the Australian market. CDD is also required to manage key risks that ANZ Worldline may be exposed to such as Fraud Risk and Credit Risk. The Risk Manager (Customer Due Diligence) is instrumental in ensuring that the business is managing its customer risk effectively. This role will report into the Head of Underwriting, KYC & AML, while working collaboratively with Sales and the Second Line functions.

**Key Responsibilities**
- Manage a large team of CDD Analysts and Specialists, including all day-to-day people management responsibilities, work allocation and prioritisation, and team mentoring.
- Implement the AML/CTF Program (Part A and Part B), in so far as it relates to CDD.
- Develop all CDD systems, processes and procedural level documentation and maintain them.
- Continuously reviewing and optimising all CDD systems, processes and procedures.
- Implement appropriate management level and operational level reporting and making it available to key stakeholders, including reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Manage all reporting obligations under AUSTRAC, in so far as they relate to CDD, are met.
- Provide Subject Matter Expertise on AML/CTF Rules, including Know Your Customer (KYC) and Applicable Customer Identification Procedures (ACIP).
- Work collaboratively with the Sales organisation to ensure that the end-to-end onboarding process of customers is optimised, while managing risk within acceptable levels.
- Work collaboratively with Second Line functions to ensure that policies, in so far as they relate to CDD, are effective.

**Experience**
- 5+ years within a senior Customer Due Diligence role (KYC, AML, CTF, etc).
- 3+ years of proven leadership and team management skills.
- 3+ years in payments or technology driven organisation.
- Experience working with AUSTRAC as a Reporting Entity under the AML/CTF Act.
- Preferably experience in a merchant acquiring organisation.

**Competencies & Knowledge**
- Excellent planning and organizational skills.
- Excellent influencing and negotiation skills.
- Excellent communication and presentation skills.
- Excellent commercial awareness and industry knowledge.
- Excellent knowledge of Australian regulatory requirements relating to AML/CTF.
- Excellent knowledge of Australian and International Sanctions and Politically Exposed Person (PEP) requirements.
- Excellent knowledge of scheme rules, including VISA and Mastercard.
- Results driven and ability to work under pressure.
- Advanced knowledge of Office products, including PowerPoint and Excel.
- Multicultural and flexible mindset with the ability to multi-task and work in an international environment.
- Some knowledge of Fraud Risk and Credit Risk, within a merchant acquiring context would be beneficial.

**Education**
- Bachelors Degree (Economics, Finance, Law, or equivalent).
- Industry Certification (ACAMS, etc).