Operations Manager

2 weeks ago

Castle Hill, Australia MyIntegra Full time

As the Operations Manager - Support Coordination at MyIntegra, you will report to the CEO and work in in partnership with the General Manager: Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service. You will ensure that MyIntegra delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. You will also help prepare MyIntegra for the transition to NDIS Navigation.

**Key Responsibilities**:

- **Operational Excellence**: Develop and implement strategies to assess and enhance process efficiencies, with an emphasis on optimising caseload management and refining the measurement and reporting of key performance indicators (KPIs),
- **Workforce Management**:Day to day management of a best-in-class administration team, reporting on performance and customer trends and satisfaction,
- **Quality and Compliance**:Stay updated on legislative and regulatory reforms, industry trends, and sector developments for business planning and organisational response. Foster a culture of continuous improvement organisational development across service areas.
- **And much more**

**About you**
- Tertiary qualification in relevant fields and experience managing complex services with diverse clients.
- Effective people leadership, managing workplace culture, performance, complaints, and concerns.
- Understanding of NDIS industry, legislation, regulations, standards, and trends.
- Strong data analysis and interpretation skills, preferably with high proficiency in Microsoft Excel.
- Excellent communication skills, experienced in consulting with people with disabilities, their families, and other providers.
- Experience in operational management and financial reporting.
- Experience in managing change.
- Skills to support staff and foster a high-performance culture.
- Excellent verbal and written communication skills.

**We Offer**
- A flexible, supportive, and friendly team environment
- The opportunity to help people with disability live independent and fulfilling lives.
- Ongoing training, career progression and professional development opportunities
- A range of benefits including discounts major retailers, and corporate health insurance rates.
- A very comprehensive Employee Assistance Program

**About MyIntegra**

MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise the impact of their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO 9001 certification. We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).

  • Manager, Transformation and Operations

    6 days ago

    Castle Hill, Australia myHomecare Full time

    At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and...

  • Care Operations Manager

    7 days ago

    Castle Hill, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Residential Operations Manager

    2 weeks ago

    Castle Hill, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Residential Operations Manager

    1 week ago

    Castle Hill, Australia Anglicare Full time

    About Us: Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia. Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us. For over 160 years Anglicare has been serving people in need -...

  • Operations Manager

    3 days ago

    Castle Hill, Australia Grace Children's Therapy Full time

    **Are you systematic, thorough and solutions focused?** Are you an operations manager looking to make an impact in lives of children with disabilities. Grace Children's Therapy are on the look out for a dynamic operations manager with energy and enthusiasm to make a difference and positive impact on the families in our community. Reporting to the director,...

  • Operations Administrator

    2 weeks ago

    Castle Hill, Australia talent focus Full time

    We are looking for an Operations Administrator for your next big role? $70K + super This business is a provider of premium communication products to leading Australian and New Zealand businesses. Their operations over the last 15 years has seen them provide world-class facilities to enhance the effectiveness of communication for industries relying on...

  • Beauty Stores Operation Manager(Rouse Hills

    1 day ago

    Castle Hill, Australia La Cosmetique Full time

    The retail manager will be responsible for the day-to-day running of the our beauty stores in Rouse hill and castle Hill, ensure stock level and presentation are maintained as well as being the first point of call for junior employee queries. - Main duties: _ - Be responsible for all retail shops’ daily operation - Ensure store/shop is presentable at all...

  • Cctv Operator

    2 weeks ago

    Castle Hill, Australia Star Phones Full time

    Job Description: Star Phones is seeking a dedicated and vigilant CCTV Operator to monitor multiple store locations and ensure the safety and security of our premises, employees, and customers. As a key member of our security team, you will be responsible for monitoring live video feeds from CCTV cameras, identifying any suspicious activities, and correcting...

  • Operations & Administration Coordinator

    2 weeks ago

    Castle Hill, Australia Epta Asia Pte Ltd Full time

    **Tasks & Responsibilities** - Having an eye for the finer details, being able to spot discrepancies and having the initiative to take corrective action. - Manage the spare parts inventory levels, ensuring customers needs can be met without increasing stock holding to unmanageable levels. - Seeking transport quotations for sales and projects to find the most...

  • Operations & Administration Coordinator

    1 week ago

    Castle Hill, Australia Epta Asia Pte Ltd Full time

    **Tasks & Responsibilities** - Having an eye for the finer details, being able to spot discrepancies and having the initiative to take corrective action. - Manage the spare parts inventory levels, ensuring customers needs can be met without increasing stock holding to unmanageable levels. - Seeking transport quotations for sales and projects to find the most...