Residential Operations Manager

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us

Are you passionate about making a difference in the lives of residents and leading a dedicated team? We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Brian King Garden, Castle Hill. This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.

Key Responsibilities (not limited to):
- Customer Engagement & Wellbeing:
- Assist Residential Manger with complaint management and contribute to resident wellbeing.- In collaboration with the Residential Manager, develop strategies in response to Resident Surveys and feedback to address care and service concerns.- Commercial:
- Manage all non-clinical administrative and commercial functions to achieve Home key performance indicators, including occupancy, budgets (expenditure and revenue) and care minutes.- Develop and implement control measure to address any adverse trends and variances to targets.- People Leadership:
- Lead, coach, and manage an engaged team.- Uphold Anglicare’s Vision and Mission and encourage collaboration across teams.- Workforce Management:
- Effectively manage large complex rosters, annual leave, sick leave, agency and contingency plans to ensure this aligns with Home service level targets (SLTs).- Ensure accurate completion of HR and payroll functions.- In collaboration with the Residential Manager, conduct annual performance reviews and succession planning strategies for staff.- Compliance & Quality Assurance:
- Adhere to Anglicare’s policies and champion a culture of compliance and continuous improvement.- Maintain accurate staff compliance records and ensure a safe workplace.

Key Skills- Excellent interpersonal skills with the ability to communicate at all levels.- Financial acumen and understanding of commercial drivers within aged care space.- Meticulous attention to detail.- Experience in managing large complex rosters, preferably within an aged care setting- Ability to manage work efficiently and effectively.- Leadership skills to build trust, coach, and engage the team.- Decision-making skills within the area of responsibility.

About you:
- Demonstrated experience in a senior administrative and/or management role.- Experience with rostering and associated systems- Proven track record of successful KPI management.- Experience managing budgets and commercial KPIs.- Experience in managing complex rosters and diverse workforce teams- Familiarity with HRIS, payroll, time management, and financial systems.- Experience managing a team and fostering a growth mindset.

Benefits of joining Anglicare:
- A warm, welcoming culture- Ongoing training and development with a focus on career growth- Experienced and passionate leadership team who are supportive and consultative- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment.- Employee Assistance Program - Free, voluntary and confidential counselling service- Fitness Passport- Access to discounts from over 400 retailers on our rewards program

We strongly encourage Aboriginal and Torres Strait Islander applicants to apply.

Please note that successful completion of background checks and a NDIS Worker Screening Check Clearance may be required for this role.

At Anglicare, we are committed to honouring Jesus Christ, enriching lives, and strengthening communities. We maintain a zero-tolerance policy for child abuse, ensuring the safety and wellbeing of all children and young people.

Application Close Date: February 28, 2025