Customer Service Manager

1 day ago

Richmond, Australia VOG Business Solutions Pty Ltd Full time

**VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager.

As a Customer Service Manager, you will play a vital role in our organization. Your responsibilities will include but are not limited to the following:

- Lead and manage a team of customer service representatives, providing guidance, support, and training as needed
- Oversee and ensure the timely and accurate processing of services to be provided to customers and addressing any issues or concerns that may arise
- Develop and implement customer service policies and procedures to enhance the overall customer experience
- Handle escalated customer inquiries or complaints, providing prompt and effective resolutions
- Collaborate with cross-functional teams to ensure seamless order management and customer support
- Continuously identify opportunities to streamline processes and improve overall efficiency within the customer service department

**Skills, Experience, and Qualifications**
- Diploma or equivalent in the relevant field
- At least 2 years of relevant experience
- Proven experience in a customer service role, preferably in a managerial capacity
- Excellent communication and interpersonal skills
- Strong leadership abilities with the ability to motivate and guide a team
- Exceptional problem-solving skills and the ability to handle challenging customer situations
- Detail-oriented with excellent organizational and time management skills
- Proficient in using customer service software and tools

**Remuneration**

**Salary**: $70,000.00 - $80,000.00 per year

Ability to commute/relocate:

- RICHMOND, VIC 3121: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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