Customer Service Representative

2 days ago

Richmond, Australia InComm Payments Full time

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

About This Opportunity:
As a Customer Service Rep, you will be responsible for providing assistance to customers in regard to how to use their cards and adding cards to the required App and wallet. Your primary responsibilities will include troubleshooting technical issues, resolving card integration problems, and delivering exceptional customer support to ensure smooth and efficient management of physical and digital cards within our platform. You will collaborate closely with cross-functional teams, such as product managers and developers, to identify and drive system enhancements to our card integration processes based on customer trends and feedback.

Rotating Roster Schedule: Monday to Saturday on a rotating roster from 8:30am - 6:00pm. Public Holidays will also be included in the rotating roster schedule.

**Rotating Roster Schedule**: Monday to Saturday on a rotating roster from 8:30am - 6:00pm. Public Holidays will also be included in the rotating roster schedule.

**Responsibilities**:

- providing card balance checks, providing support to add digital cards to mobile wallet
- providing information on how and where to use both physical and digital cards
- assisting with replacement cards if any issues arise with card use
- Provide customer service in a timely and friendly manner ensuring that information is communicated clearly
- Update and maintain accurate information in the customer service database
- Keep up to date with company processes and product knowledge
- Liaise with inbound sales team on new business opportunities
- Report back to the management team on any Customer Service enquiry trends

Qualifications:

- Must be able to sit for an 8-hour shift while talking to customers through a headset.
- Must be available to work a schedule that rotates Monday to Saturday from 8:30am - 6:00pm including the rotation of Public Holidays
- Strong verbal and written communication skills are critical.
- Basic knowledge of MS Office, Internet, Windows and typing skills are required
- Experience in retail, customer service, or call center is a plus but not required
- Excellent work ethic - punctual, hardworking and professional
- Successful completion of a criminal background and consumer credit check is required

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program-Tier 2

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