Customer Service Representative

2 days ago

Richmond, Australia InComm Payments Full time

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

About This Opportunity:
As a Customer Service Rep, you will be responsible for providing assistance to customers in regard to how to use their cards and adding cards to the required App and wallet. Your primary responsibilities will include troubleshooting technical issues, resolving card integration problems, and delivering exceptional customer support to ensure smooth and efficient management of physical and digital cards within our platform. You will collaborate closely with cross-functional teams, such as product managers and developers, to identify and drive system enhancements to our card integration processes based on customer trends and feedback.

Rotating Roster Schedule: Monday to Saturday on a rotating roster from 8:30am - 6:00pm. Public Holidays will also be included in the rotating roster schedule.

**Rotating Roster Schedule**: Monday to Saturday on a rotating roster from 8:30am - 6:00pm. Public Holidays will also be included in the rotating roster schedule.

**Responsibilities**:

- providing card balance checks, providing support to add digital cards to mobile wallet
- providing information on how and where to use both physical and digital cards
- assisting with replacement cards if any issues arise with card use
- Provide customer service in a timely and friendly manner ensuring that information is communicated clearly
- Update and maintain accurate information in the customer service database
- Keep up to date with company processes and product knowledge
- Liaise with inbound sales team on new business opportunities
- Report back to the management team on any Customer Service enquiry trends

Qualifications:

- Must be able to sit for an 8-hour shift while talking to customers through a headset.
- Must be available to work a schedule that rotates Monday to Saturday from 8:30am - 6:00pm including the rotation of Public Holidays
- Strong verbal and written communication skills are critical.
- Basic knowledge of MS Office, Internet, Windows and typing skills are required
- Experience in retail, customer service, or call center is a plus but not required
- Excellent work ethic - punctual, hardworking and professional
- Successful completion of a criminal background and consumer credit check is required

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program-Tier 2

  • Customer Service Manager

    1 day ago

    Richmond, Australia VOG Business Solutions Pty Ltd Full time

    **VOG Business Solutions Pty Ltd **is located at 477 Bridge Road, Richmond VIC 3121 and is currently seeking a highly professional, motivated, and enthusiastic individual with relevant qualification to come and join our team as a full-time Customer Service Manager. As a Customer Service Manager, you will play a vital role in our organization. Your...

  • Customer Service Rep Iii

    5 days ago

    Richmond, Australia InComm Payments Full time

    Overview: When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes...

  • Sales Representative

    2 days ago

    Richmond, Australia AIEAK Full time

    We are looking for an enthusiastic and motivated Sales Representative to join our team. This is a wonderful opportunity for the right person to build a successful sales career by driving effective customer partnerships and business development. - Responsibilities: _ Prospect and evaluate leads, identify customer needs, and generate sales activities to meet...

  • Reddy Express Richmond

    4 days ago

    Richmond, Australia Viva Energy Australia Full time

    Reddy Express Richmond - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants - including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy...

  • Technical Sales Representative

    7 days ago

    Richmond, Australia Arrow Speed Controls Ltd. Full time

    We are seeking a dedicated and empathetic Customer Service Representative (CSR) to join our dynamic team. As a CSR you will play a key role in ensuring our customers receive exceptional service and strive to resolve issues promptly and professionally. **What you will be doing**: - Understand and address customer needs, inquiries, and concerns in a...

  • Retail Representative

    1 week ago

    Richmond, Australia Tennis Only Full time

    Tennis Only is Australia's leading online tennis retailer. We are the Official Partner to Tennis Warehouse US and Tennis Warehouse Europe. This partnership means we have locations in San Luis Obispo, California, and Alpharetta, Georgia. In Europe, you'll find us in Schutterwald, Germany, and in Australia we have locations in Melbourne and Perth. Having a...

  • Sales Representative

    1 week ago

    Richmond, Australia Community Collective Australia Full time

    Are you a dynamic and results-driven sales professional ready to take your career to new heights? We have an exciting opportunity that will ignite your passion for sales! Join our high-performing team and become a driving force in our sales success. We are currently seeking confident individuals for our sales representative role that offers: - **Lucrative...

  • Sales Development Representative

    7 days ago

    Richmond, Australia Access4 Full time

    **About Access4**: Access4 is a wholesale UCaaS (Unified Communications as a Service) scale-up technology company. Founded in 2016, Access4 began as the vision to bring telecommunications and collaboration software to the Managed Service Provider (MSP) market through an automated, singular platform to sell, provision and invoice customers. Today, our SASBOSS...

  • Sales Representative

    1 week ago

    Richmond, Australia HYPA Group Full time

    Use your current skills and experience to EARN MORE - Joining a growth company means internal promotions - Weekly bonuses on top of hourly rate to control your income growth **WHAT WE DO** HYPA Group acquires customers for clients through various face-to-face sales and marketing channels, and by doing what we do best, we’re in high demand! This means we...

  • Customer Service Agent

    2 weeks ago

    Richmond, Australia Hassett People Solutions Full time

    2 or 3 Days From Home - Brand New Richmond Offices - $65,000 - $70,000 plus Superannuation & Potential for Bonus Client Description: Our client is a prominent Australian-based healthcare consulting company with a focus on strategy, people, processes, and systems. They have been successfully operating since October 2014, providing market strategies and...