Customer Service Assistant Digital Marketing

8 hours ago

Richmond, Australia Supple Full time

**Supple: to be flexible when meeting the needs of clients and adapting to changing circumstances. Join a digital marketing agency that puts genuine customer service above all else**

Companies having a Customer Service Manager that solely communicates with clients and can deliver SEO reporting and advice, without managing individual accounts is unheard of. We created this in-house role to ensure our clients are getting the very best that Supple has to offer. We are now seeking a Junior Customer Service Manager to assist with our day-to-day operations and assist our Senior Customer Service Manager with their day-to-day duties.

This is a rare opportunity for a customer specialist who is passionate about all things Digital, enjoys contributing to the success of the business and is open to learning from other brilliant minds.

As the first and an important point of contact for Supple’s clients, you will work full-time at our Melbourne office under the banner of Account Manager/ Customer Service Manager, your main roles will include but are not limited to:

- Building a strong relationship with Supple’s customers.
- Assisting with the handling of any customer issues, complaints, or concerns, and easing them as quickly as possible.
- Assisting with the coordination between developers, designers, and project managers to resolve any issues, or to receive progress reports as needed.
- Recording status of all support, customer, and technical calls from clients.
- Working in a team efficiently, and as fluently as possible.

**What you will bring to the role**:

- Strong organisation and customer service skills.
- At least 6-months experience in managing multiple issues for different clients at once.
- Experience in working in a high-paced environment.
- Excellent communication and organisational skills.
- Added advantage if you have knowledge of SEO, Websites, CMS’s or any digital experience.

**What is in it for you?**
- Full-time permanent role which means no stress about when the role will end.
- Opportunity to hone your skills and make a career in Digital Marketing.
- Opportunity to grow and further those skills in a rare position.
- Chance to work with one of the fastest growing companies in Australia.

**Life at Supple**

You'll work in a fast-paced & fun environment where you'll be allowed to do your best. We take pride in the personalised service we provide to each of our clients, and the supportive working environment we create for each other. There's a gaming lounge and table tennis for some rest and unwinding. You'll be highly encouraged to take part in trivia nights, FIFA competitions and table tennis matches. Socialising every Friday, work social events and pizza parties are a tradition at Supple Did we say we have free coffee and snacks?

**Salary**: $60,000.00 - $80,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

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