Customer Care

2 weeks ago

Melbourne, Australia Munro Footwear Group Full time

Work with a fantastic Customer Care Team for Australia's largest Footwear Group
- On-the-job training
- Full time hours

An opportunity has become available for a highly motivated customer service-focused individual to join our **Customer Care Team** as a **Customer Care & Reception Representative.**

**Key Responsibilities**
- Liaising with internal and external stakeholders to meet customer needs
- Answering inbound calls and assisting customers with their enquiries
- Handling support/ticket requests in accordance with KPIs
- Using multiple systems - Contivo, Infor M3, Gmail, BoldChat and Magento
- Processing returns, exchanges and refunds for customer orders
- Reception tasks including answering phones, screening and transferring calls and taking messages
- Greeting all clients and visitors to the office in a professional, friendly and timely manner
- Assisting with general administrative duties as required, including printing, binding and booking meeting rooms Help maintain and organise the Mail Room as required**About you**
- Previous customer service experience in a Call Centre or Retail Store
- Previous experience in administration or reception - **Highly regarded**:

- Great time management and an ability to take initiative and multi-task
- Ability to perform within agreed SLAs & KPIs
- Well-developed interpersonal skills and ability to build relationships with stakeholders at all levels
- Highly developed written and verbal communication skills
- High standards and attention to detail

**About us**

With more than 290+ stores and 2500+ employees nationally and a brand-new state-of-the-art distribution centre, we are Australia's leading retailer and wholesaler of fashion and comfort footwear, owning and operating some of Australia's most iconic brands including Bobux, The Trybe, Midas, Mollini, Cinori, Mathers, Williams, Diana Ferrari, and Australia's largest online footwear retailer, Styletread

As a family-owned company, at Munro Footwear Group (MFG) we value our team, our loyal customers, and our dedicated suppliers. We work hard to play hard, we celebrate each other, and we believe every Team Member is an essential part of our ongoing success.

**What we offer**
- Generous employee discount for you and your immediate family
- An extra 4 days a year of 'Life Leave'
- Flexible Paid Parental Leave
- Career Growth and development opportunities with a fun & friendly team
- Through our Employee Assistance Program (EAP) you'll have access to professional and confidential counselling and support services

You're not expected to have 100% of the skills listed above, we want you to grow and mature with the rest of the organisation. If you are organised, and love multi-tasking, while working in a dynamic environment in a supportive company, then we invite you to explore this role - we would love to hear from you

  • Customer Care Consultant

    1 week ago

    Melbourne, Australia Homage Care Full time

    Here at Homage we are on a mission to change the way people access and receive their homage-care. We're a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. So, what will be your part in our Mission? As a Customer Care Consultant, you are helping people find the...

  • Customer Care

    1 week ago

    Melbourne, Victoria, Australia The Bronze Snake Shop Full time $60,000 - $90,000 per year

    We're Hiring: Elite Customer Care + Office CoordinatorBronze Snake HQ — Preston | Full-Time | Mon–Fri, 8am–4pmBronze Snake is on the hunt for two highly skilled, elite professionals to join our Head Office team in Preston. This is a dual role that demands excellence in Customer Care, Office Management, and Executive Support.We're not interested in...

  • Personal Care Assistant

    5 days ago

    Melbourne, Australia Salveo Care Full time

    **Aged Care Heroes!!!** **Join **Salveo Care Team Today!!! We are employing dedicated **Care Professionals **all around **Melbourne Metro** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential and Home Care** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid...

  • Aged Care Assistant

    5 days ago

    Melbourne, Australia Salveo Care Full time

    **Aged Care Heroes!!!** **Join **Salveo Care Team Today!!! We are employing dedicated **Care Professionals **all around **Melbourne Metro** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential and Home Care** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid...

  • Care Manager

    1 week ago

    Melbourne, Australia Hazel Home Care Full time

    Melbourne- Care Manager - Melbourne **Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to...

  • Care Professional

    1 week ago

    Melbourne, Australia Hazel Home Care Full time

    Melbourne- Care Professional **Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to add value...

  • Personal Care Assistant

    7 days ago

    Melbourne, Australia Salveo Care Full time

    **Aged Care Heroes!!!** **Join **Salveo Care Team Today!!! We are employing dedicated **Care Professionals **all around **Melbourne Metro** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential and Home Care** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid...

  • Personal Care Assistant

    3 days ago

    Melbourne, Australia Salveo Care Full time

    **Aged Care Heroes!!!** **Join **Salveo Care Team Today!!! We are employing dedicated **Care Professionals **all around **Melbourne Metro** ** AM, PM and Night Duty, Regular Shifts 40-50 hours a week. Aged Care Residential and Home Care** Role**:Personal Care Worker** - Must be enrolled or completed cert 3 or cert 4 - Must have the double dosage of Covid...

  • Personal Care Assistant

    3 days ago

    Melbourne, Australia Salveo Care Full time

    **Why Choose Salveo Nursing?** Salveo Nursing is looking for qualified Home Care Workers, for various positions for multiple clients across greater Melbourne. With various locations around Victoria that are in need of assistance throughout the post-pandemic time, we are seeking Home Care Workers, who enjoy working with a highly efficient team and a...

  • Customer Support Coordinator

    3 weeks ago

    Melbourne, Australia Opal Aged Care Full time

    Customer Support Coordinator - Sunshine Gardens Care Community Sunshine Gardens Care Community, 40 Anderson Road, Sunshine, Victoria, Australia ● Sunshine VIC 3020, Australia Req #859 Monday, 28 July 2025 Support the sales and administration function in the Care Community. Full Time opportunity based in Sunshine Gardens Care Community. At Opal...