Care Manager

Melbourne- Care Manager - Melbourne

**Who am I?**

I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I am motivated to add value to Hazel Home Care’s goal of supporting older Australians to remain living at home with quality care and services. I am looking for an opportunity to join a growing organisation where I will be challenged and I can make a real difference to older people’s lives. I am an exceptional communicator; I always ask questions and I positively look for solutions.

As a high-performing individual, I love both the scope and accountability that comes from working within an open structure. I treat everyone with respect and show humility with all interactions. I believe that Hazel Home Care makes a real difference to our customers lives and I work to ensure that I can also make a difference to what we do and the service we deliver. I am thoughtful, flexible, compassionate, kind and value relationships. I work for Hazel Home Care

**Our Values**

You’re here because of your unique talents and the fire in your belly to do something meaningful. When making decisions, working with colleagues and caring for customers these are the values we follow, these are the values we care about.
- Champion positivity: whether natural or learnt, positivity is contagious
- Be accountable: do the right thing even when no one is watching
- We are one team: people and diversity make us strong
- Courage counts: sometimes the hard road is the right road
- Strive to be your best: we value continuous improvement, perseverance and a sense of urgency
- Embrace the adventure: be curious, ask for help and demonstrate an ability to grow.
- Above all, we treat each other with the same concern, kindness and respect we treat our customers.

**Role Descriptio**n

The Care Professional role is responsible for delivering quality care and supports to older people so they can remain living at their home. You are a kind and caring person who is also practical and can get things done. You will be working in customers home to support them to live the way they want. You are approachable and love working with older people. You can read the Care Plan and make a note of what you have done with the customer each shift. You call out when something does not look right and will always think safety first. You know what care and supports you can offer to the customer and are clear with what you can’t do. Your skills and experience are right for what you want to do and you are open to more learning. The role of the Care Professional works within the purpose and values of Hazel Home Care.

Key Responsibilities
- Delivering care and support that’s right for your experience and level of training - such as driving customers to the doctors or doing the clothes washing
- Supporting the customer to meet their documented needs and goals - such as going for a walk around the block or doing a puzzle with the customer
- Connecting with the customer in the way that suits their personality and interests - such as reading to the customer or simply having a chat
- Helping the customer to live fully and independently in their own home
- Documenting any risks to care and supports and alerting the Care Manager
- Noting any changes in the health or wellbeing of the customer and alerting the Care Manager

Key selection criteria
- Approachable, kind and compassionate person wanting to make a difference to the lives of older Australians
- Good listener who can also get things done
- Computer literacy
- Open to more learning and training

**Requirements**:

- Police Check
- Up-to-date COVID-19 & Flu vaccinations
- Drivers licence and own car to travel to visit customers (depending on the services you will deliver)

How to Apply