IT Support Technician L2

5 days ago

Melbourne, Australia Six Degrees Executive Full time

Location:
- Melbourne- Job Type:
- Permanent- Salary:
- Competitive- Contact:
- Morgan Pearce**Overview**:
Six Degrees Executive have multiple opportunities with a partnered client in the Agricultural and Construction industry.

Our client is looking for a L2 IT Support Technician to join their supportive and fast-paced team. Excellent customer service, from users varying across both white-collar and blue-collar opportunities, is a must.

**Position Overview**:
This exciting opportunity entails being a crucial part of a team of IT professionals by directly reporting to the Service Desk Manager. Your upbeat and engaging personality, combined with strong verbal and written communication skills, will be a key strength. This role offers upskilling and developing opportunities, with great mentors within the team. There is also a substantial rewards and benefits package that comes along with the role to ensure employee satisfaction and wellbeing

**Your key responsibilities will include**:

- Ensure all tickets and service requests logged, diagnosed, prioritised and actioned (or escalated) in a timely manner.
- Performing user account creation and maintaining appropriate user access to the various IS systems.
- Ensure adherence to internal IT policies and procedures, while actively engaging in continuous development of systems and processes.
- Assist with installations, configurations, and maintenance of IT hardware i.e., laptops, desktops, monitors, iPhones, printers, and other devices as required.
- Assign and maintain IT assets to internal users and maintain strict data hygiene and record management according to internal governance.

**To be successful in this role, you’ll need to have**:

- 2+ years of Level 2 Support experience with a solid understanding of Windows 10, Microsoft Active Directory, Office 365, etc.
- Be attentive and curious about assisting employee needs.
- Professional and adaptive customer service skills, with the ability to communicate technical issues in a non-technical format
- Good time management, multitasking, and organisation ability.

To learn more about this exciting opportunity, please contact Morgan Pearce at Six Degrees

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