Member Care Consultant

5 days ago

Parramatta, Australia HCF Full time

**About HCF**

HCF is Australia's largest not for profit private health insurer. With 80 years of heritage in Australia, we remain faithful to our not for profit charter and continue to deliver more benefits to our members. Our mission is to satisfy the needs of Australians for access to affordable, high quality health care when and where they need it, personal protection and peace of mind.

**About the role**

We are voted the easiest health fund to do business with in Australia, join the legacy and tap into our wealth of expertise and experience to build your future career in sales and customer service.

Your new role will see you:

- Receiving inbound calls from members and non members in response to promotional campaigns or member needs
- Identifying customer needs through thorough questing and listening skills
- To build rapport with their members and help continue their reputation as the 'easiest health fund to do business with'
- Meet strict sales KPI's and targets
- Identifying which products and services best align with the customer and up-sell and cross-sell accordingly
- Focus on continuous improvement

This is a very dynamic, high-performing and driven inbound sales team with strong leadership in place, on-going training and development, support, coaching and the potential to earn enviable commissions.

**About You**

You will be sales driven with the skills to maximise call opportunities where you will promote services and products with the potential to earn attractive bonuses. Your drive to make a sale and meet targets as well as your passionate about putting the customer first will ensure that you shine in this fast paced and exciting role.
- Demonstrated strong written and verbal communication skills
- Demonstrated ability to understand a range of needs/wants and match them to appropriate solutions-based products & services
- Maturity to handle complex and often sensitive and emotional scenarios
- Ability to manage sensitive and difficult phone calls
- Solid, effective negotiation skills
- Well-developed interpersonal skills
- Proven ability to problem solve
- Demonstrated ability to thrive in a team-based and sales environment
- Ability to multi-task and navigate through different systems
- Ability to commence ASAP
- Due to the extensive training program, no planned leave will be available for your first 6 months in this role_

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