Member Care Consultant Inbound

10 hours ago

Parramatta, Australia HCF Full time

**Start Date - 11**th** July**:

- **Position - Multiple full-time positions available**:

- **Centrally located in Parramatta**:

- **Attractive Salary + 18% shift loading + benefits**

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**The Role**:
Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they receive a personal and exceptional service at all times. Working to clear targets, you will be responsible for providing outstanding service to members and to promote HCF products and services.

We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

You will be based at the centrally located Parramatta call centre and your initial operating hours will be on a rotating roster between the times of 8am to 8:00pm Monday to Friday.

We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

**To be successful you will demonstrate**;
- Outstanding communication skills
- An interest in Health Insurance
- Promotion & sales of products and services.
- Solutions focussed
- Not afraid of handling and owning those challenging calls
- Comfortable with set KPI's and targets
- Strong work ethic, taking pride in each and every call
- Team player, assisting team to achieve targets
- Analytical, interested in researching other health providers and funds
- Ability to stay calm under pressure
- Strong accountability
- Ready to take a step up in a challenging, yet rewarding role

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Superannation payments continued while taking parental leave
- Health & Wellbeing initiatives including free access to various mental health services
- LinkedIn Learning available to all employees
- Hybrid working models

**A career with us - How to Apply

  • Member Care Consultant

    7 days ago

    Parramatta, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and...

  • Member Care Consultant

    7 days ago

    Parramatta, Australia HCF Full time

    **Customer Care Consultant - inbound contact centre** - **Permanent, full time - 38 hours/week**: - **Parramatta, NSW (hybrid working available)**: - **$57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading)**: - **Multiple vacancies with rotating and fixed shift times available.** **The Role**: Our **Customer Care Consultants** are...

  • Member Care Consultant

    2 weeks ago

    Parramatta, Australia HCF Full time

    **Parramatta, hybrid working available**: - **Permanent, full time role**: - **$61, 493 base salary + 9.5% shift loading + super** **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated...

  • Member Care Consultant

    2 weeks ago

    Parramatta, Australia TenacityCX Full time

    Kickstart your career in the health insurance industry - Parramatta Location - minutes walk from the train station - Competitive salary + shift loading + bonus structure Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and have an opportunity for the next customer service and retentions superstar!! Join a fun,...

  • Customer Care Consultant

    10 hours ago

    Parramatta, Australia HCF Full time

    **The Role** The **Retention Customer Care Consultant** is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing HCF members who have indicated they wish to cancel and win back members who have left the fund. The Retention Customer Care Consultant is required to manage member...

  • Member Care Consultant

    2 weeks ago

    Parramatta, Australia HCF Full time

    **The Role** Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always receive a personal and exceptional service. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services. You...

  • Estate Care Consultant

    7 days ago

    Parramatta, Australia Westpac Group Full time

    **Permanent **opportunity**: - **Rotating roster**: - **Currently Hybrid working arrangement - Parramatta office and working from home **How will I Help?** Your role will be part of our Westpac Groups Estate Centre of Excellence (CoE) within Customer Solutions, Customer Excellence. As an Estate Care Consultant, you play a critical role in delivering the...

  • Member Care Consultant

    5 days ago

    Parramatta, Australia TenacityCX Full time

    Kickstart your career in the health insurance industry - 4th & 11th Sept starts - Parramatta Location - brand new offices located opposite Parramatta station - $63,792 INCL Super + 9.5% loading, 3 months in office & then 50/50 blended WFH Tenacity CX have partnered with one of Australia’s largest not-for-profit health insurers and have an opportunity for...

  • Customer Care Consultant

    2 weeks ago

    Parramatta, New South Wales, Australia Regency Care - Assistive Technology Partners Full time $70,000 - $120,000 per year

    Our Guiding Principles:We start every day excited to find new ways to support real and lasting care. Going the extra mile for the smile is more than our mantra: It's how we measure our client's satisfaction and our performance.At Regency Care, our core values guide everything we do: Listen Well, Work at the Speed of Right, Sweat the Details, Acknowledge...

  • Customer Interactions Consultant

    5 days ago

    Parramatta, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49490- Location(s)- Parramatta- Expertise- Call Centre- Job level(s)- Entry Level- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will...