Member Services Consultant

7 days ago

Parramatta, New South Wales, Australia Rarekind People Full time $60,000 - $80,000 per year

You're like a chameleon in a busy contact centre – always changing, always adapting.

Imagine stepping into a workplace where "work" feels less like a chore and more like a community.

Picture yourself in an environment where your ideas are not just welcomed but celebrated. Where the CEO knows you by name, and the team feels like a second family.

That's the kind of culture CBHS Health Fund has created, and you could be part of it too.

A company that cares. From additional leave to discounted health insurance, it's perks galore over here

You'll be flexible to work a rotating roster between 7:45 am – 7 pm and the convenience of working from home three days a week. You'll have the ultimate work-life balance with the option for part-time or full-time employment.

Location? Just a hop, skip, and a jump away from Parramatta Station. A 3-minute walk

At CBHS the sky is the limit. Think of customer service as the ultimate training ground for internal progression. Many team leaders started in your shoes

The gig?

As a Member Services Consultant, you'll be the first point of contact for CBHS members. Whether it's over the phone, through chat, or via email, you'll be there to deliver top-notch customer service.

You love the buzz of a busy and fast-paced environment, with the satisfaction of knowing you've made a difference.

A contact centre that's not just about scripts and robotic responses – it is where every conversation is a chance to shine. You're the type of person who thinks on your feet, resilience is your superpower, and you adapt to change at the snap of your fingers.

At your core, you just love helping others. Your communication skills are stellar, and you've got a knack for problem-solving.

You might have worked in a contact centre before – bonus points. Or maybe you're keen to get out of the weekend rosters of retail and hospitality and move into a stable Monday to Friday gig.

Who is CBHS?

CBHS is more than just a health insurance company. They are a not-for-profit health care provider with a mission to impact people's lives for the better, one member at a time.

At CBHS they live and breathe CARE: Customer First, Active, Respect, and Excellence. These are not just words on a poster; they're the guiding principles that shape everything they do.

Next steps

Apply now and make a difference with CBHS, one CARE-filled interaction at a time

Or contact Gemma at for more info.

Successful candidates will be invited to attend an in person interview with Rarekind from the 30th of September and an in person interview at CBHS on the 15th of October.

Successful candidates must be able to start the 3rd of November.

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