Customer Service Representative

2 days ago

South Wharf, Australia DCA Careers Full time

Ongoing Casual Positions available with attractive hourly rate $34.65 per hour plus super
- Positions based at our amazing modern office based in South Wharf
- Must have full availability to work on a rotating roster between 8am to 9pm Monday to Fridayzl

The Role
We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers within a challenging but rewarding environment. As a Customer Service Representative, you will provide accurate and courteous customer service information and advice to customers regarding parking infringement enquiries.
You must have full availability to work on a rotating roster between the hours of 8am - 9pm Monday to Friday - no weekend work Shifts typically span 8 hours which is inclusive of breaks.

**If you are successful, you will enjoy**:

- Reward and recognition program
- Comprehensive training
- Positive, collaborative work environment
- Career development opportunities
- Monthly reward and recognition
- Smart casual dress environment
- Active social club, subsidised gym membership, discounted Medibank health insurance, employee referral program and more.

**Your key responsibilities include**:

- Acting in accordance with policies, procedures and legislative requirements (i.e. privacy) provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permits
- Facilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment options
- Advising the public of their rights and obligations under the relevant Acts
- Providing advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staff
- Accurate data entry of call summary into the computer system to create case history after each call

**What we are looking for**:

- Strong Customer Service orientation
- Good communication skills both written and verbal
- Professional approach and good phone manner especially when dealing with the difficult or distressed clients
- Well-developed negotiation, problem solving and decision making skills
- Ability to use multiple computer systems simultaneously
- Energetic and enthusiastic with an ability to work autonomously
- Call centre experience is desirable

Our Business
DCA Cities, the largest division of Database Consultants Australia (DCA), is an innovative technology provider with a specialist focus on, on-street parking management and infringement processing solutions incorporating:

- Infringement issuing technologies, management and processing
- Smart mobility sensor technology
- Digital permit technology
- Specialist parking officers and intelligent patrol planning methodology
- Smart mobility data analytics

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
What's Next?
To apply, please submit a current version of your resume to our quoting reference number DCA/1681681
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

  • Customer Service Representative

    2 days ago

    South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...

  • Customer Service Representative

    7 days ago

    Narrabri, New South Wales, Australia Service NSW Full time $80,000 - $100,000 per year

    Customer Service Representative SNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading Employment Type: Part Time, Talent Pool - Ongoing and Temporary Locations: Narrabri We are currently recruiting for the position of Customer Service Representative at Narrabri Service Centre. What are 'hub and spoke' Service...

  • Aboriginal Customer Service Representative

    3 days ago

    Bega, New South Wales, Australia Service NSW Full time $69,863 - $85,000 per year

    Aboriginal Customer Service Representative Service NSW Grade 3/4 Mobile Service centre, Far West Region This is an identified role. Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act Title: Customer Service Representative (Service Centres)Salary: Service NSW Grade 3/4 ($69,863 - $85,197), plus...

  • Customer Service Representative

    2 weeks ago

    Clayton South, Australia Mealcare Full time

    **About Mealcare** Mealcare is a home delivery service providing healthy and nutrition meals for clients with NDIS and Home Care Packages. We're a fun and fast growing business, conveniently located in Clayton South. We manufacture and deliver thousands of meals to clients all across Australia, every week. **The Role** An exciting opportunity exists for a...

  • Customer Service Representative

    2 days ago

    South Yarra, Australia EdAccelerator Full time

    **We're hiring a Customer Service Representative!** **$70,000-$80,000 + Super + Stock Options** This is the perfect role if you’ve recently graduated from uni, ideally have some tutoring experience, and are excited to join a fast-growing ed-tech startup. At **EdAccelerator**, we’re building the education system of the future - designing the fastest,...

  • Customer Service Representative

    5 days ago

    South Melbourne, Victoria, Australia CreativeCubes Full time $40,000 - $70,000 per year

    About the Job: ABOUT THE COMPANY: Our Customer Service Team fosters an inclusive, vibrant atmosphere where diverse individuals and businesses thrive in beautifully designed workspaces. This role is integral to the heart of our rapidly growing company. As we continue to expand, new opportunities for career growth are constantly emerging. We're seeking a...

  • Digital Service Representative

    2 weeks ago

    South Sydney, Australia Service NSW Full time

    **Digital Service Representative** **Service NSW, Grade 2/3** **Casual Relief Pool - Sydney South (Metro) & Illawarra Regions** **Sydney South Region**: (service centres included - Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine) **Illawarra Region**: (service centres included - Corrimal, Wollongong, Warrawong, Kiama, Nowra) **Do you enjoy...

  • Customer Service Representative

    5 days ago

    Mile End, South Australia Label Avenue Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service Representative – Wine Label IndustryIf you're passionate about delivering exceptional customer service and want to be part of a professional yet down-to-earth team, we'd love to hear from youWe're a rapidly growing, proudly South Australian owned and operated business in the wine label industry, looking for a Customer Service...

  • Customer Service Operator

    1 week ago

    South Wharf, Australia DCA Careers Full time

    Attractive hourly rate! - Excellent flexibility on offer to allow for work-life balance or Uni commitments - Multiple Casual positions available with immediate start - APPLY NOW! - A wide range of employee benefits including free Gym membership at South Wharf The Role Bring your passion for customer service by servicing inbound enquiries over the phone,...

  • Customer Service Representative

    7 days ago

    Wetherill Park, New South Wales, Australia 1300TempFence Full time $45,000 - $60,000 per year

    The RoleThe Customer Service Representative plays a key role in supporting the effective day to day running of our branches. In this role you will be the first point of contact for all enquiries from customers and sub-contractors via phone, email or in person, ensuring a seamless customer experience.You will manage communication between our subcontractors,...