Customer Service Representative

2 days ago

South Yarra, Australia EdAccelerator Full time

**We're hiring a Customer Service Representative**

**$70,000-$80,000 + Super + Stock Options**

This is the perfect role if you’ve recently graduated from uni, ideally have some tutoring experience, and are excited to join a fast-growing ed-tech startup.

At **EdAccelerator**, we’re building the education system of the future - designing the fastest, easiest, and most fun ways for students in Years 3 to 8 to learn Maths and English.

We’re growing quickly and looking for someone who’s energetic, organised, and passionate about helping families have an incredible experience with our program.

**Want more details on the role and our company?**

**About EdAccelerator**

At EdAccelerator, our **mission is to build the education system of the future.**

With recent advancements in AI and technology, it's an exciting time to be in the education space, and we're on the cutting edge of creating personalised tutoring programs that maximise students results.

You'll be working with a team of software engineers, tutors and academic advisors to help our students excel on aptitude tests and gain admission into their dream high schools and universities. In the past 12 months alone, we've supported over 500 students, earning a 4.9-star average rating from 100+ reviews

**About The Role**

To help every student reach their full potential through the program, it’s crucial to have exceptional customer service - for both students and their families.

This is why we're now hiring one **full-time Customer Service Representative** to provide fast and friendly support to the students in our programs (and their families).

This role is for applicants who:

- Have some past tutoring or teaching experience.
- Have exceptional writing skills.
- Care about our students success.
- Have a growth mindset.
- Are receptive to feedback.
- Are meticulous and detail-oriented.
- Are willing to be all in on the business.

**Salary range** is between $70,000 and $80,000 per annum and is quoted excluding superannuation. The role also includes employee stock options over and above the base salary and superannuation.

We expect you to work from our Prahran office at least three days per week. The rest of our team typically works in the office four to five days a week, as we're all fully committed to building the education system of the future. To achieve a vision this big, we need a team that’s _all in_ - people who see this as a mission, not just a job.

As many of our students and their families require support later in the day, our preferred hours for this role would start a little later and extend into the evening - for example, from 11:00 AM to 7:00 PM or 12:00 PM to 8:00 PM. This aligns with the times when support is most often needed.

**Next Steps**

If this role (and our mission) excites you, then we'd love to hear from you

**Our hiring process runs as follows**:
Step 1: Quick Screening Call - A brief 5-minute call to get to know you.

Step 2: Skills Interview - A 30-minute interview to assess your overall suitability for the role.

Step 3: Culture Interview - A meeting with our founders to discuss the role and your fit within our team.

Good luck

Disclaimer: EdAccelerator is a tutoring company that provides after-school programs in Maths and English. We are not a registered school and do not offer formal school qualifications.

Pay: $70,000.00 - $80,000.00 per year

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in South Yarra VIC 3141

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