Customer Service Representative

4 days ago


South Yarra, Australia EdAccelerator Full time

**We're hiring a Customer Service Representative**

**$70,000-$80,000 + Super + Stock Options**

This is the perfect role if you’ve recently graduated from uni, ideally have some tutoring experience, and are excited to join a fast-growing ed-tech startup.

At **EdAccelerator**, we’re building the education system of the future - designing the fastest, easiest, and most fun ways for students in Years 3 to 8 to learn Maths and English.

We’re growing quickly and looking for someone who’s energetic, organised, and passionate about helping families have an incredible experience with our program.

**Want more details on the role and our company?**

**About EdAccelerator**

At EdAccelerator, our **mission is to build the education system of the future.**

With recent advancements in AI and technology, it's an exciting time to be in the education space, and we're on the cutting edge of creating personalised tutoring programs that maximise students results.

You'll be working with a team of software engineers, tutors and academic advisors to help our students excel on aptitude tests and gain admission into their dream high schools and universities. In the past 12 months alone, we've supported over 500 students, earning a 4.9-star average rating from 100+ reviews

**About The Role**

To help every student reach their full potential through the program, it’s crucial to have exceptional customer service - for both students and their families.

This is why we're now hiring one **full-time Customer Service Representative** to provide fast and friendly support to the students in our programs (and their families).

This role is for applicants who:

- Have some past tutoring or teaching experience.
- Have exceptional writing skills.
- Care about our students success.
- Have a growth mindset.
- Are receptive to feedback.
- Are meticulous and detail-oriented.
- Are willing to be all in on the business.

**Salary range** is between $70,000 and $80,000 per annum and is quoted excluding superannuation. The role also includes employee stock options over and above the base salary and superannuation.

We expect you to work from our Prahran office at least three days per week. The rest of our team typically works in the office four to five days a week, as we're all fully committed to building the education system of the future. To achieve a vision this big, we need a team that’s _all in_ - people who see this as a mission, not just a job.

As many of our students and their families require support later in the day, our preferred hours for this role would start a little later and extend into the evening - for example, from 11:00 AM to 7:00 PM or 12:00 PM to 8:00 PM. This aligns with the times when support is most often needed.

**Next Steps**

If this role (and our mission) excites you, then we'd love to hear from you

**Our hiring process runs as follows**:
Step 1: Quick Screening Call - A brief 5-minute call to get to know you.

Step 2: Skills Interview - A 30-minute interview to assess your overall suitability for the role.

Step 3: Culture Interview - A meeting with our founders to discuss the role and your fit within our team.

Good luck

Disclaimer: EdAccelerator is a tutoring company that provides after-school programs in Maths and English. We are not a registered school and do not offer formal school qualifications.

Pay: $70,000.00 - $80,000.00 per year

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in South Yarra VIC 3141



  • South Yarra, Australia Meson Agency Full time

    **Who are we?** Meson Agency offers professionals (primarily real estate agents) access to sales assistants who have been trained and practised in both prospecting, lead generation, database management and over the phone selling. The team is trained to generate leads, identify potential buyers, qualify clients and maximise the potential of an existing...


  • South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...


  • South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $36.31 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Immediate start date! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality...


  • South Wharf, Australia DCA Careers Full time

    Multiple Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! The Role We have multiple casual opportunities available as Customer Service Representatives for passionate customer service professionals that enjoys providing high quality solutions to customers...


  • South Wharf, Australia DCA Careers Full time

    Ongoing Casual Positions available with attractive hourly rate $34.65 per hour plus super - Positions based at our amazing modern office based in South Wharf! - Must have full availability to work on a rotating roster between 8am to 9pm Monday to Fridayzl The Role We have multiple casual opportunities available as Customer Service Representatives for...


  • Clayton South, Australia Mealcare Full time

    **About Mealcare** Mealcare is a home delivery service providing healthy and nutrition meals for clients with NDIS and Home Care Packages. We're a fun and fast growing business, conveniently located in Clayton South. We manufacture and deliver thousands of meals to clients all across Australia, every week. **The Role** An exciting opportunity exists for a...


  • South Morang, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **South Morang Location**: - **$32.00 per/h + comm.**: - **Gtd 15hrs per week (8:00 to 11:00)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.**: - **Free Parking** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25...


  • South Yarra, Australia IDOM Innovations Full time

    **About the company** **Your role** **What we expect from you?** - Energy, enthusiasm, and proactivity (Key to be successful in this role). - Experience in administrative tasks (Invoices, Documentation, Queries, etc.). - Confident on the phone and willing to do a high number of calls during the day. - Experience in customer service position. - Excellent...


  • Mile End South, Australia Multi-Color Corporation Full time

    Build your Career with an Industry Leader Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are...


  • South Melbourne, Australia Kogan Full time

    As we ramp up for peak period, we have Casual Customer Service Representative roles available across the following Customer Care teams; - Marketplace: Supporting our customers who have purchased with our Marketplace Sellers, our Marketplace Resolutions team collaborate with our Marketplace team and Sellers with any customer enquiries and solutions. -...