Digital Service Representative

**Digital Service Representative**
**Service NSW, Grade 2/3**
**Casual Relief Pool - Sydney South (Metro) & Illawarra Regions**

**Sydney South Region**: (service centres included - Botany, Roselands, Rockdale, Miranda, Hurstville, Engadine)
**Illawarra Region**: (service centres included - Corrimal, Wollongong, Warrawong, Kiama, Nowra)

**Do you enjoy variety, are passionate about helping people, and seeking a casual role?**

Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool. The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands.

As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

We are also looking to create a Talent Pool for future casual opportunities that arise over the next 18 months. If you are unsuccessful in obtaining a casual opportunity at this time you may be included within this pool. Service NSW is passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Click here to see what we do**

Hourly rate starting at $31.95 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2022. This rate excludes any applicable superannuation payment].
- Please note that shifts for casual employees are not guaranteed, as they are dependent on business needs and demands.
- You may be called on to perform work within the region from Monday - Friday 7:30 am - 6:30pm and Saturday 8:00am - 3:30pm
- All successful applicants will be required to attend a 2-week block of training. This training will be held on Monday to Friday between 9:00am to 5:00pm (70 hours in total) and you will be paid for this time at the applicable casual rate.

Please see the Role Description & Frequently Asked Questions for more information.

**To Apply**
2. Attach an up-to-date **cover letter and resume** that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

**Closing Date: Monday 23rd September 2024 at 9:59am**

**About Service NSW**
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**Click here to learn more about Service NSW**

**Further Information**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process