Apac IT Service Management Specialist

2 weeks ago

North Sydney, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we’re on a journey, even though we are 100 years young in ANZ, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let’s create a brighter future together, let’s make a difference- APAC IT Service Management is a part of the overall APAC IT Services Team supporting both Operations and Infrastructure. APAC IT Service Management is a governing body within an IT organization that primarily governs and manages ITSM practices and sets policies, standards, processes, and procedures to provide quality and value by delivering IT services to end-users and business functions.- In your role, you will be responsible for:
- Co-ordination, and oversight of all the key IT Service Management functions/processes, including (but not limited to):

- Incident & Major Incident Management
- IT Operational Change
- Problem Management
- Transition Management
- APAC IT Services Monthly CSLO & Management Reporting & Governance
- Continual Service Improvements
- Disaster Recovery Process, Australia Coordination
- IT Service Management Tool admin & governance (Service Now)
- Important to your success - let's grow together.- Proven IT operational experience working closely with infrastructure, business and Applications.
- Proven interpersonal and relationship management skills.
- Self-empowered & assertive individual with the ability to work under pressure and deliver within required timeframes.
- Proven exposure to policies and procedures governing Incident and Major Incident Management & all the ITIL principles.
- Understanding of process analysis, design and can work in an agile environment.
- A good understanding of business continuity principles desirable
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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