Travel & Payments Specialist- Apac

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**Overview**:
Under moderate supervision, the Travel & Payments Specialist is responsible for the on-going success and partnership of travel direct customers within the assigned client base. This position will serve as the regional advocate working closely with overall Customer Success team to ensure the highest levels of on-going adoption, retention, satisfaction, and new feature adoption are realized. This will cover verticals of Travel and also Payment Strategy for existing customers.

Key to success in this position is the development and maintenance of strong relationships, both within SAP Concur, customers and
partners. This position is structured as a named account role with an assigned account base. Medium to extensive travel may
be required. This role reports into the VP of Customer Success, APAC (dotted line to VP of Global Travel Success)

**Responsibilities**:

- Develop and maintain strong relationships within assigned client segment to ensure maximum adoption, satisfaction and retention levels, and client development are met
- Identify and execute business strategy for assigned client segment
- Focus on CoV/MVV and bringing value to customers with strategic engagement in person and in market
- Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods
- Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions
- Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
- Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments.
- Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented
- Identify and execute business strategies that contribute to the success of the key metrics of the position - retention, renewals, utilization/adoption, contractual compliance, and opportunities for expansion
- Work with assigned Account Teams to help manage travel success plans where applicable, including managing territory assignments, tracking activities and territory planning for customer base
- Advocate for customer base for future product travel enhancements, collaboration with staff, team and travel product stakeholders
- Participate on cross-functional teams to discuss accounts and look for trends or commonalities, ensure the best interests of both clients and SAP Concur are being fairly and objectively represented for payment strategy.
- Build relationships with issuer partners of SAP Concur and card schemes
- Focus on building out new partnerships with card schemes and individual issuers in APAC.
- Develop client’s knowledge of features/functionality and modules by using online presentation or in person presentation methods
- Work closely with Account Teams to Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal cross functional departments to provide response and/or solutions.
- Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
- Track and update activities, reporting in SF as required, i.e. BR’s, Success Plans, Travel Assessments.

**Qualifications**:
**Education, Experience and Training required**:

- Minimum 5 years’ experience with Concur Travel (preferred)
- Minimum 10 years’ experience with high level of interaction with internal/external clients and partners
- Minimum 10 years payments related experience
- Knowledge of related systems (Global Distribution Platforms, Agency systems, Payment API’s)
- Minimum 10 years travel related experience
- Ability to pass background check

**Job specific specialized knowledge and skills**:

- Aptitude to analyze a situation, defines key objectives, and recommends strategies and action plans
- General understanding of business, financial systems and organizational decision-making
- written and verbal communication skills, including negotiation skills
- Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plans
- Must possess a client-focused attitude with the ability to a