Apac IT Service Excellence Specialist

2 weeks ago

North Sydney, Australia Zurich Insurance Full time

**About us**

At Zurich, being a responsible and impactful business is more than a story we tell. We are passionate about our purpose to ‘create a brighter future together’, where our voices are diverse, our behaviours are inclusive, our actions drive equity, and our people feel a sense of belonging.

There are many reasons why Zurich is the right choice for you. But perhaps the most important is the opportunity you will have to grow and thrive in your career. Working with global, diverse, and inclusive teams, you'll have the chance to develop valuable skills, explore your passions and make a positive impact beyond your role.

**About the role**

We are looking for someone who can creatively consider and develop the user experience in IT Service Management both within projects and day to day operations. Reporting to the Head of IT Service Management, the primary focus for this role is to identify, propose and seek out opportunities for continual service improvements across APAC IT Services.

The work involves engagement in developing communications, education, and support materials (think videos and how-to guides) across a widely varied portfolio, coordinating and leading activities within business and technical teams to maintain, monitor and improve operations.

The right person will have strategic thought processes and a creative approach to problem solving.

This role is an ideal opportunity for either an IT professional with a background that includes communications or change management, or a communications or marketing professional looking to make a switch into the technical landscape.

Zurich prides itself on providing a flexible working environment, this role is a hybrid working model with the base of operations being in North Sydney.

**Important to your success**

To be successful in this role, you will have (most, if not all) of the following:

- Bachelor’s degree (or equivalent) in Information Technology / Marketing / Communications and 3 or more years of experience in related field
- Sound knowledge of Microsoft tooling and collaboration tools
- Excellent interpersonal / negotiation and diplomacy skills
- Must possess exceptional writing skills and be able to compose engaging and accurate content
- Demonstrated planning prioritisation and organisational skills
- Strong client orientation / customer service skills
- Solid analytical/problem-solving skills

**Zurich is here to support you**

As you make a difference and have real impact on business outcomes, you’ll feel the support of being part of a strong and stable company. As a long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. In return for your commitment and hard work Zurich can offer you competitive remuneration, an excellent bonus structure, an annual lifestyle payment and employee discounts.

In addition, Zurich is proud of its corporate and social responsibility and offers every employee an annual volunteer day.

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