Business Operations Coordinator

**About Us**
We are a purpose-led organisation founded in Australia, Janison has become a global force for good, with a mission to improve the accessibility to education and unlock the potential in every learner. Delivering more than 10 million assessments annually with a global presence in over 1200 countries, we are committed to creating an inclusive and empowering environment for all learners, clients and our people.

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About the Role*
The Business Operation Coordinator will be responsible for providing high-level business, administrative and project management support to facilitate the efficient delivery of the assessment products to schools in Australia, New Zealand and Asia-Pacific. The role will support the Business Operations Manager in the successful delivery of operational activities and events. It will also be the primary point of contact for stakeholders and key clients and provide support to other business units.

Some day to day duties include:

- Support the Business Operations Manager to deliver logístical requirements for ICAS Assessment products. This includes managing suppliers, other third-party stakeholders and logístical resources.
- Contribute to the management of external events and delivery of operational activities.
- Prepare a range of documents ensuring accurate and on-time delivery and compliance with organisational standards.
- Monitor and address complex enquiries and issues to ensure the timely and effective resolution of the issues.
- Consult with key stakeholders across multiple departments regarding the development of project specifications, communication strategies, project controls and achievement of project milestones.
- Project manage end-to-end contracts specific to item and test development within ICAS Assessments, using the project management methodology required by the client.
- Provide support to international resellers test delivery activities and operational logistic, as well as being the main point of contact with resellers.
- Support the event delivery of ICAS assessment products in the online assessments’ platform.
- Ensure systems and processes support business needs with a continuous improvement approach and meet the sector quality standards.
- Strong interpersonal skills and customer focus.
- Proven ability to work effectively in a fast paced environment whilst demonstrating persistence and resilience.
- Compliance with quality control processes; in particular accuracy of information capturing and handling.
- Exceptional communication; ability to clearly articulate and capture information.
- High level of organisation and time management skills.

To be successful you will need:

- a Commerce or Project Management degree or an equivalent combination of relevant experience and education/training.
- excellent organisation skills with successful experience in developing and meeting timelines under pressure and the ability to handle several projects and stakeholders simultaneously.
- demonstrated ability to exercise initiative and sound judgement to resolve queries/problems quickly and accurately.
- highly developed interpersonal skills including the ability to negotiate, collaborate and effectively interact with people from a range of backgrounds and levels.
- high level verbal and written communication skills and demonstrated attention to detail.
- advanced computer skills and experience of Microsoft Office suite, including Word, Excel and Access

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Why Janison?*
We are a purpose driven organisation, offering a ‘fully flex’ approach to work. We understand one size doesn’t?fit all, so whatever works for the business, the team and your role - means endless possibilities for the flexibility you need.
We also offer:

- access to our Employee Share Ownership Program. We will match your shares of up to $2000 per year.
- a 5th week of annual leave (conditions apply), a day off for your birthday, and various ‘freebie days’ throughout the year.
- remote work - we don't mandate working from the office
- annual pay review and bonus program
- A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
- a focus on development and upskilling opportunities (if that’s what you’re after)

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Next Steps*