Claims Consultant

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?

**Your employee benefits include**:

- Hybrid working options
- A secure full time and permanent job opportunity
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Diverse business with multiple career pathways - we have over 30% internal mobility.

**Job Description** Claims Consultant**
- Join Australia’s No.1 Life Insurer
- Excellent employee benefits including onsite gym
- Focus on customer service, achieving better health outcomes and driving thought leadership
- Welcome to This Australian Life._

From the millions of Australian’s, we protect, to those that make it happen every day at TAL, people really are what we’re all about.

TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community.

People who are passionate about making the most of the choices and options we provide. People who do what’s right, aim high, and work smart.

**About the opportunity**

Working in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,
- Independently manage a portfolio of claims end-to-end
- Active engagement of key stakeholders to deliver timely outcomes for customers
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service including management of claims, communication and inquiries
- Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
- Participation in case conferences, peer case discussions, instructing third party service providers

**About You**

To be successful in this role you will have,
- Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

**Important to us**

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us.

Why not see where we can go together?

**Doing the right thing**

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day.

Risk management is everyone’s responsibility.
**Qualifications**
To be successful in this role you will have,
- Demonstrated experience in a similar position involving **income protection,** life, **lump sum**, trauma, critical illness, injury, **TPD** or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.
**Additional Information**
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workpla