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Delivery Operations Manager

3 weeks ago

Sydney, Australia NCC Group Full time

Role Description

The Delivery Operations Manager is responsible for all aspect of operations across delivery for Asia Pacific, with a strong emphasis on scheduling consultants onto client engagements, identifying opportunities to maximise revenue potential, team leadership, and project coordination with sales & delivery. This role involves maintaining an accurate and up-to-date schedule across the region, liaising with clients and account managers regarding staff availability, scheduling. The Delivery Operations Manager will also proactively identify and escalate potential project issues to regional leadership and coordinate with the broader scheduling team to ensure alignment across operations, and will work closely with Finance and Management to drive revenue.

Role & Responsibilities
- Management of up to 250 projects at various stages of delivery, across Technical Security Consulting, Governance, Risk, and Compliance (GRC), Digital Forensics & Incident Response (DFIR).
- End to end project management, including running kick off calls, coordinating prerequisites with clients, ensuring Consultants have been briefed and have accurate information on hand going in to each assessment.
- Management of revenue generation, by liaising with Clients and Account Managers, to map out delivery plans in line with skill set and availability of Consultants.
- Run regular service delivery meetings to manage call off agreements with clients, detailing spend, usage, and days available.
- Management of the schedules of a team of Consultants based across Australia, Singapore, & Manila. Regular coordination of delivery of projects with Europe, UK, and North America.
- Development of comprehensive project schedules for effective project management and to track progress.
- Proactive identification of potential scheduling conflicts, bottlenecks, and risks, and development of solutions to mitigate these issues.
- Close collaboration with the Sales team to forecast, and map out the delivery of current and future assessments.
- Management of a team located in Sydney and Singapore.

Skillset
- Strong attention to detail to ensure schedules are accurate and resource allocations are tracked.
- Excellent communication skills to keep stakeholders informed and aligned, both internally and externally.
- Proactive problem-solving to identify and resolve issues within schedules or resources.
- Ability to influence and guide others to ensure tasks progress smoothly, with an understanding of when to escalate issues.
- Strong interpersonal skills for building relationships with internal teams and external clients, fostering collaboration and effective communication.

Behaviours
- Positive attitude and resilience to stay focused and productive in a fast-paced, high-pressure environment.
- Coachable with an openness to continuous learning and improvement.
- Capable of working independently, while also collaborating effectively with team members to achieve outcomes.
- Accountability for responsibilities and the ability to deliver high-quality work on time.
- Motivated and results-driven with a strong work ethic and follow-through to ensure tasks are completed successfully.
- Flexible mindset, able to adapt to changing circumstances and priorities with ease, maintaining effectiveness across different situations.

About NCC Group

The NCC Group family has over 2,000 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia
- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate - we work together, we are brilliantly creative, and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

Please note that this role has background clearance as mandatory due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.