Service Desk Analyst

2 weeks ago

Brisbane, Australia DXC Technology Full time

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology.

We are looking for a Service Desk Analyst to work directly on a client site with DXC Health.

This role will be responsible for providing a high level of customer service to our client across a wide variety of telephony incidents and service requests.

This role will require a high level of service management across selected processes within the ITIL framework and other service management areas:

- Incident management
- Change management
- 3rd Party Supplier management
- Relationship management

**Key Role Responsibilities**:

- Provide level 1 support to customers
- Log and manage Service Requests.
- Log incidents, monitor response and resolution times, and provide users with updates and resolution timeframes
- Liaise with customers and coordinate maintenance and support related activities with 3rd party suppliers
- Escalate issues as appropriate
- Prioritising and balancing workload across both incident and request management

**Skills and Experience**:

- At least 1 year of experience in a Telecommunications/IT Support environment.
- Prior experience working in a telephony environment.
- Communicate efficiently in writing and verbally.
- Be service oriented and meet commitments.

**About you**

You will work well under pressure and be able to deal with high priority issues. You will have excellent problem solving skills and be able to work independently. Above all you will have excellent communication skills and are enthusiastic about customer service.

This is a great opportunity to join a growing organisation that will provide you with real career growth.

**Trust, Transform & Thrive **with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today’s rapidly changing technologies

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