Service Desk Analyst

4 days ago

Brisbane, Australia Great Southern Bank Full time

As a Service Desk Analyst you will provide high quality customer service and technical support to our team members at Great Southern Bank. Through effective communication you will keep team members informed on the status of IT incidents and requests and you will leverage strong interpersonal skills to engage IT support teams and external partners to deliver services in a timely manner. You also have the opportunity to identify and develop system and process improvements to deliver efficient and reliable IT services.

You will be a member of the Customer and Enterprise Platform team within CIO. CIO operates a platform model which is flexible, open, and scalable, enabling delivery of simple, competitive, and effortless technology experiences to our customers and staff. We collaborate with Platform teams across CIO including Core and Workflow and Data & Analytics.

The Technology Service Desk provides first level IT support to team members at Great Southern Bank. You work alongside your Service Desk colleagues to monitor, record and respond to IT incidents and requests, supporting teams in corporate office and branch locations across Australia.

**A little bit about you**
- 1-2 years previous IT service and support experience
- Tertiary qualification from a recognised institution
- Strong written and oral communication skills, with a customer service orientation
- Excellent troubleshooting and problem solving skills
- Strong time management skills
- Basic understanding of the ITIL framework

**A little bit about us**
For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Service Desk Analyst - Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a...

  • Service Desk Analyst

    2 days ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** Join our evolving and focused service desk team based at our head office in South Brisbane. Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally. - We offer a hybrid of Office (South Brisbane) and WFH...

  • IT Service Desk Analyst

    1 week ago

    Brisbane, Australia Icon Group Full time

    **Information Technology** **Brisbane** **Full Time** **Icon Group** **Key Points** - **Employment**:Permanent, full-time - **Location**:Icon Group South Brisbane Head Office. **At Icon,**_You Can_** Are you an experienced IT support professional looking to take the next step in your career? We are looking a motivated individual to join our IT Service...

  • IT Service Desk Analyst

    6 days ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Information TechnologyBrisbaneFull TimeIcon GroupKey Points Employment: Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You CanAre you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South...

  • Service Desk Analyst

    2 days ago

    Brisbane, Australia NTT Full time

    In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously...

  • Service Desk Analyst

    2 weeks ago

    Brisbane Central Business District, Australia HAYS Full time

    Renowned medical insurance organisation seeking a Service Desk Analyst to support busy Brisbane office. **Your new company** A nationally-recognised medical defence organisation is on the hunt for an enthusiastic Service Desk Analyst to support their busy Brisbane operations. Based in the CBD, you'll be joining an organisation that prides itself on...

  • IT Service Desk Analyst

    6 days ago

    Brisbane, Queensland, Australia Icon Group Full time $60,000 - $90,000 per year

    Key Points Employment:Permanent full-timeLocation: Icon Group South Brisbane Head Office.At Icon, You Can Are you an experienced IT support professional looking to take the next step in your career? We are seeking a motivated individual to join our IT Service Desk team as a Service Desk Analyst at our South Brisbane Head Office. This is a fantastic...

  • Service Desk Analyst

    2 weeks ago

    Brisbane, Australia Brennan IT Full time

    **Brennan IT** At Brennan IT, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business. *** **Brennan...

  • Service Desk Analyst

    4 days ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time $60,000 - $80,000 per year

    Position Title: Service Desk AnalystEffective Date: TBCDivision / Department: Corporate / Information TechnologyReports To: Service Desk Team LeadDirect Reports: NilLocation: Corporate OfficeContract: 6-month initial contract with the view to become permanentWork Arrangement: 5 days in the office Purpose of the Role: To enable improved business outcomes...

  • IT Service Desk Analyst

    1 week ago

    South Brisbane, Australia CareCone Australia Full time

    **Position - **IT Service Desk Analyst **Location-** Brisbane, QLD **Employment Type**:Permanent **Work Type**:Onsite **Must have full working rights. No sponsorship.** **Role** **purpose** The purpose of the role is the delivery of first-line proactive and reactive technical support for all business areas. Working closely with IT colleagues, partners,...