Service Desk Analyst

2 weeks ago

Brisbane, Australia Icon Group Full time

**Information Technology**

**Brisbane**

**Full Time**

**Icon Group**

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

With more than 3,000 employees company-wide, we bring together all aspects of quality cancer care, including medical oncology, radiation oncology, haematology, pharmacy and chemotherapy compounding to deliver a true end-to-end seamless service for cancer patients internationally.

**At Icon, You Can**
Experience firsthand our unwavering commitment to our employees, as we surpassed the challenges of the pandemic while fostering a culture of resilience, adaptability, and unwavering support. Join organisation that not only survived but thrived, as we continue to expand our services, embrace innovation, and keep our talented workforce intact throughout these unprecedented times.

**A few of our benefits**
- Discounts and cashback on hundreds of brands through our internal ignite app
- Flexible work arrangements available, including hybrid work environment, compressed work weeks, varying start-finish times and so much more
- Access to novated lease options via our partner RemServ
- Access to paid parental leave
- Resources and tools to help support and balance psychological and physical health

**The Opportunity**
Due to internal progression a new Service Desk Analyst role has become available on a permanent full-time basis based in our South Brisbane office. You’ll join a truly connected and talented team, providing level 1 IT Service Desk support for all divisions of our organisation globally.

**At Icon, you’ll play a key part by**:

- Escalating incidents with accurate documentation to level 2 and 3 support
- Recording, tracking, and documenting all actions in the incident response and resolution process
- Using remote tools and diagnostic utilities to aid in troubleshooting
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
- Installing antivirus software and ensure virus definitions are up to date
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Maintaining inventory changes in the IT Service Desk CMDB database from field input
- Deploying pre-packaged software using distribution tools and processes as requested by end users

**About You**
- Demonstrated experience working in a similar role, with working knowledge of a range of diagnostic utilities and basic computer hardware
- You’ll understand the importance of being organised and have a key eye for detail
- With your active communication skills, you’ll be eager to build strong working relationships

**Are we right for you?**
Our team makes us who we are, they shape our impact and drive our success. So, it’s important we hire people who believe in what we stand for. We asked our people what it takes to succeed and love life at Icon Group. Here’s what they said:

- You’ll truly want to work together towards our ambitious vision and goals
- You’ll embrace and enjoy pace, progress, and change - we rarely sit still for long
- You’ll need a serious work ethic and a thirst for job satisfaction that sees you putting up your hand to grab opportunities

If this is you
**At Icon, You Can.

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