Service Desk Analyst

An exciting opportunity has become available for a **Back Office Service Desk Analyst** to join a growing business with global reach. You will have an opportunity to support the Commodities & Global Markets businesses and work across all parts of the organisation in supporting the Settlements & Payments function. In addition, you will learn from the best and engage in project work, operational process improvement initiatives, site reliability engineering and system upgrades. This is a great opportunity for someone who is looking to gain both experience, exposure, and mentorship in the Settlements and Payments team.

As a motivated **Back Office Support Analyst**, you will join a talented global technology team focused on high quality and consistent delivery to support the Commodities and Global Markets business group in meeting their business objectives. The role is aligned to Post Trade & Digital Technology team within Macquarie and supports the core trading business activities, providing the platform for trade settlements, working with Market Operations and Finance to deliver on business needs.

The role of a Support Analyst includes primary responsibility for providing operational technical support across the Settlements & Payments technology platform at Macquarie; this will have the opportunity to engage directly with business users to understand their needs, as well as with the delivery team to deliver change, and the SRE team to ensure platform stability.

**In this role, you will**:

- work closely with business stakeholders and deliver prompt responses to queries from users
- support key cash settlement platforms including vendor product Calypso
- participate in incident, problem, and change management
- be pro-active in process improvement/automation to resolve regular operational issues
- work closely with the global teams (Development, Service Desks, System Integrators, Incident Managers, Problem Managers, etc)
- participate in a follow-the sun support model.

**To be successful in this role, ideally you will have**:

- 1-2 years of experience in a previous support role
- working knowledge of SQL and Unix (both in a physical and cloud environment)
- be pro-active in approach as well, possessing logic and problem-solving ability
- display strong customer service focus and the ability to deliver quality support
- be open to rostered weekend on-call support.
- exposure to Calypso, Post-Trade, Accounting or Settlements processes would be highly regarded but is not necessary

This role offers you a fantastic opportunity to make your mark. If you have a resilient character, a learning mindset, and relish opportunities to stretch yourself, take the next step in your career.

**About the Corporate Operations Group**

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access