Debt Support Officer

**Introduction**:
The Opportunity
Are you passionate about making a difference through financial stewardship and community support? We are seeking a dedicated and detail-oriented Debt Support Officer to play a vital role in supporting fee collection across the Diocesan Education sector. This is a temporary for 12 months, full time parental leave cover position.
In this position, you will work closely with our Finance Shared Services team, school principals, finance officers, external providers, and families to ensure effective and compassionate debt management.
Benefits of Working With Us
- Directly contribute to improving the lives of many in the community.
- Receive an attractive salary with salary packaging available.
- 1 week shutdown over Christmas and New Year annually (includes 3 days of additional paid leave + public holidays)
- Paid parental leave.
- Discounted gym membership through Fitness Passport (T&C’s apply).
- Ongoing training and development opportunities.
- A great friendly environment of dedicated and passionate co-workers.
- Enjoy up to 10% off at top retailers with our mnBenefits program.
- Corporate benefits, including EAP, flu shots and more.
- Modern office facilities including onsite café.

**Description**:
Position Description - view the full position description on the Diocese website.
Key Responsibilities
- Fee Collection: Manage and support school fee collection by maintaining accurate records, generating statements, assisting with debt recovery, and guiding schools on best practices to ensure timely and compliant processes.
- Compliance: Ensure compliance by checking data accuracy, supporting audits, and guiding schools to meet finance-related regulatory and legislative requirements.
- Reporting and reconciliations: Prepare reports and provide financial data to support monitoring of organisational compliance and ensure accurate reconciliations.
- Relationships and customer service: Foster strong working relationships with internal and external stakeholders, respond effectively to fee-related enquiries, and collaborate positively with colleagues across schools and the Finance Shared Services team to deliver high-quality customer service.

**Skills and Experiences**:
Experience/Criteria
- Strong interpersonal, communication and organisational skills with the capacity to work effectively in a team.
- Proven experience for a minimum of 3 years, in the administration of debt collection for multiple accounts & other accounts receivable processing at a high level.
- Sound knowledge of debt collection processes and related internal controls.
- Ability to work with discretion and maintain confidentiality.
- A good understanding of accounting policies and procedures.
- High level computer literacy including experience with PCs (particularly MS Word and Excel) and computerised purchasing and financial information management systems.
- Excellent interpersonal and communication (written and oral) skills, including effective telephone manner.

**Qualifications**:

- Tertiary qualification in Financial Services or equivalent experience (Desirable).

To Apply
Please provide a current copy of your Resume and a Cover Letter which addresses the two criterion points below:

- Why you want this role and how it aligns with your career goals.
- Your qualifications and experience in a similar position.

**Applications close**: 11:59pm Sunday 20th July 2025
Additional information
The Diocese of Maitland-Newcastle is committed to safeguarding children and vulnerable persons and preventing those in our care from suffering abuse or neglect. It is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and takes a zero-tolerance approach to abuse of children or vulnerable persons.
All who work in the name of the Diocese must comply with the Diocesan Safeguarding Framework Policy and act in accordance with the Diocese’s Code of Conduct which includes the Diocese’s Safeguarding Commitment Statement. Employees are required to undergo a National Police Check and retain a valid NSW Working with Children Check where necessary, in accordance with legislation.