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Systems Support Officer

3 weeks ago

Newcastle, Australia Pacific Smiles Group Full time

Opportunities to think outside the box and offer suggestions that will improve our service delivery
- Permanent full-time position based at our Dentist Support Office - East Maitland
- Continued training, flexible and supportive work environment

**Our Opportunity**:
Pacific Smiles Group has a fantastic opportunity for a Centre Support Officer to join the team in a permanent full-time position based at our Dentist Support Office at East Maitland opposite Stockland Greenhills shopping complex. The office is newly refurbished, bright, welcoming and has free onsite parking. This position would suit a forward-thinking team player who is ready to take on a new challenge with a focus on systems improvement and support to all.

In this position, you will be a part of the Centre Systems Support team who are responsible for providing frictionless support with the day to day administration and processing requirements of our Patient Management System (D4W). We set our centre based teams for success, supporting them to adapt to improvements we deliver, enhancing practitioner support, system efficiency and patient experience.

**About the responsibilities**

You will be responsible for delivery and prioritisation of support for our centres which enables them to enhance the service delivery to our practioners and support patient experience. This includes, but is not limited to:

- Processing patient refunds
- Account corrections
- Debt collection submissions and complaint management
- Patient Management System (Dental 4 Windows) superuser and trainer
- Administration & processing
- Interdepartmental improvement projects

**Our Benefits**:
We have the people and tools to support your career and ensure the best dental training possible. You can enjoy a range of perks:

- Above award wages, penalty rates and access to corporate fitness program
- Versatile rewarding role
- Learning and development possibilities - grow your career with us
- On the job coaching, reward and recognition programs
- Rapid company growth ensuring job security
- Supportive Centre Leader and team culture

**Our True Purpose**:
As one of Australia’s largest corporate dental networks we are focused on improving the oral health of ALL Australians to the worlds best. As one team, we strive to provide a perfect experience for our patients and support to our wonderful dentists - and we are waiting to welcome you

**About you**:
We are seeking a driven team player and collaborator who understands what it takes to operate a centre and triage support and improvements for our hard working teams.

To be successful in this role, you have:

- Exceptional customer service to internal and external customers
- Excellent communication skills
- High level of attention to detail for data entry
- Effective time management to ensure tasks are completed efficiently and on schedule
- Identify problems or opportunities to improve processes and support
- Handle dissatisfied customers by hearing them out, empathising and resolving
- Aptitude for learning and manipulating systems and ideally experience using Dental 4 Windows or similar Practice Management software