Technology Support Officer

**About CCIWA**
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. With circa 8,000 members from across all regions and industries, our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce - and respond with agenda-setting policy and advocacy work.

At CCIWA we choose to be the most contemporary reflection of the community we represent. We choose ideas. We choose action. And we choose great people who want purpose in their lives.

**About the Opportunity**
As the Technology Support Officer, you will provide excellent first level customer service to internal stakeholders with a solid sense of urgency whilst being able to prioritise compelling tasks.

Alongside this, you will also provide advice on the continuous improvement of IT Service Desk function and system software for CCIWA; and ensure the Corporations Client systems are maintained to the highest possible standards of technical best practice management.

Key responsibilities include, but are not limited to:

- Field incoming technology support requests from end users, keep track, resolve, and escalate where required.
- Assist with the on boarding of new users and departure of existing users.
- Support a fleet of Microsoft Intune Windows 10 laptops and iOS enrolled mobile devices.
- Manage users access within the Microsoft Azure/Dynamics/Office platforms.
- Assist in the administration of the Microsoft Azure/Dynamics/Office platforms.
- Support video conferencing, telephony and printing systems.
- Assist in Cyber Security monitoring.
- Maintain technology documentation and assist in amending processes relevant to the role.
- Maintain the asset management system.

**About You**
You will have:

- Information Technology bachelor’s degree / tertiary education.
- Minimum two years’ experience in a similar role.
- Strong understanding of Windows 10, Microsoft Office, and Microsoft Azure AD.
- Knowledge of computer networking.
- Experience with IT Support ticketing system.
- High level of customer service and interpersonal skills.

Desired:

- Knowledge of Dynamics 365 CRM.
- Experience with Microsoft Mobile Device Management (Intune)
- Experience with Microsoft Defender Security Suite.

A police clearance and current drivers licence is essential.

**CCIWA Culture and Benefits**
At CCIWA**, **we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We have a range of benefits to support our employees which includes:

- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
- Ongoing Learning and Development opportunities
- Excellent building facilities, as well as Wellness Rooms for prayer and meditation in the office
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
- Flu Vaccinations and health insurance discounts
- Salary Sacrificing - CCIWA is a rebatable employer
- Active Social Club and Charity Initiative

**How to Apply**
- A cover letter (1-page max)
- An up-to-date CV/resume

**Our Commitment to Diversity & Inclusion**
We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.