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Care Services Coordinator

3 weeks ago

Geelong West, Australia Home Instead Geelong Full time

**Home Instead** is a leading provider of high-quality, relationship-based in-home care for ageing adults. Home Instead Geelong was founded by Giovanni and Giselle Siano in 2018 and now employs over 370 people in the Geelong region.

We help with a range of personal and lifestyle needs while providing welcome companionship for ageing adults. Services include assistance with personal care, light household duties, meal preparation, medication reminders, and transport to appointments, shopping and social outings and care management. We also provide specialist care within the following domains: Dementia, Parkinson's disease, MND, MS and Palliative care at home.

Home Instead Geelong was named as Geelong’s ‘Business of the Year 2021’ and received the ‘Emerging Business (under 3 years) award in the Geelong Business Excellence Awards, a prestigious award which celebrates the achievements of businesses in the Geelong region.

About the role

Due to rapid expansion of the business, two exciting career opportunities exist in our Geelong West office for energetic, self-motivated, and highly organised team members who love nothing more than problem solving rosters and making a difference to the lives of vulnerable people in our community by providing world-class customer services

The Care Services Coordinator is full-time position, located at our Geelong West office, best suited to someone who is driven and client focused.

Primary Duties, include but are not limited to:

- Coordinate client services and CAREGiver schedules on a daily basis to ensure that all clients receive the services that they have requested in a timely manner.
- Manage incoming requests in a friendly and professional manner.
- You will need to get to know our CAREGivers and clients so you can match their requirements, skills, experience, and personality to make for a perfect partnership.
- Work with key stakeholders providing relevant information from initial requests to end of services.
- Set up and finalise new client schedules.

What we offer:

- Great job satisfaction where you a making a difference to people living in the community
- A permanent full-time position
- Flexible working arrangements
- Birthday day off
- Above Award salary
- Salary packaging benefits (Novated leasing)
- Be a part of a growing and highly dynamic organisation, named as Geelong’s ‘Business of the Year 2021’
- Traineeship Program available and opportunity to obtain a Certificate 4 in Business Administration

Skills and experience
- Customer service experience where telephone communication was the primary communication with clients and/or employees.
- Previous experience in scheduling/rostering people and /or services in a fast-paced environment would be an advantage.
- Strong organisational, time management and problem-solving skills with previous office administration experience.
- Accurate data entry skills and experience in MS Office suite.
- An outgoing personality with high energy levels, good communication skills and personable telephone manager.
- A demonstrated interest and empathy in supporting older and vulnerable people.

**Salary**: $50,000.00 - $65,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Flexible hours

Supplementary Pay:

- Penalty rates

**Experience**:

- Customer service: 2 years (preferred)
- rostering/scheduling after hours: 2 years (preferred)

Licence/Certification:

- COVID vaccination certificate (required)

Work Authorisation:

- Australia (required)