Office Client Services Coordinator

7 days ago


Geelong, Australia Prestige Inhome Care Full time

Full Time Permanent role
- Hybrid - WFH & Office
- Rewarding, fast paced, customer focussed work

The Client Services Coordinator has the objective of delivering the most efficient and high-quality service to Prestige clients.

**The purpose of the Client Services Coordinator is to**:

- Ensure that new and existing client's care needs are met through timely and accurate rostering of well matched care staff
- Ensure timely communication about schedules with clients, their family members and direct care staff
- Support employee recruitments, induction and training activities
- Respond to feedback and incidents, ensuring accurate documentation and investigation into causes to ensure continuous improvement of services
- Assist with reporting and follow up
- Provide leadership to direct care staff including phone-based advice, performance management, organisational engagement, carer meetings and skill/knowledge development
- Contribute to policy, procedure and process development, audits and document control
- Day to day relationship management with broker partners
- Compliance with organisational and industry policies, procedures, standards and guidelines.

**ABOUT YOU**
- Excellent communication and interpersonal skills
- Ability to prioritise and meet deadlines
- Demonstrated self-awareness and self-management ability
- Computer literate for work processing, data base management
- Proactive and focused on continuous improvement
- Problem solver
- Conflict resolution
- Delivery of quality service that exceeds expectations

**WHAT’S IN IT FOR YOU?**
- Office in Geelong
- Know that through your work you are making a difference in people’s lives
- Work with a growing business with a great reputation in the community and the industry
- Exciting Reward and Recognition programs
- Regular social events and functions to recognise your hard work
- Health and wellbeing initiatives
- Access to an employee assistance program
- A paid day off for your Birthday
- Fun and enthusiast team culture

***

**ABOUT US**

Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.

**HOW TO APPLY



  • Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...


  • Geelong, Australia Department of Justice and Community Safety Full time

    **Utilise your customer service and technical expertise to ensure compliant, efficient, and client focussed delivery of prison services.**: - **9 x Ongoing, Full-Time opportunities.**: - **VPS Grade 2: $60,295 - $77,430 plus superannuation.** The Department of Justice and Community Safety is seeking **9 x Client Services Support Officer's** to provide a...


  • Geelong, Victoria, Australia Moore Australia Full time $60,000 - $90,000 per year

    Client Services Officer – Family Office (12-Month Parental Leave Contract)Moore Australia – Family Office DivisionFixed-Term | Full-TimeDo you thrive in a dynamic, client-focused environment where analytics, decision-making and advisory converge? Our Family Office is seeking an energetic and detail-oriented Client Services Officer to join our team and...


  • Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...

  • Client Coordinator

    2 weeks ago


    Geelong, Victoria, Australia Prestige Inhome Care Full time

    OverviewJoin Prestige Inhome Care as a Client CoordinatorAbout UsAt Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.About YouAre you ready to be the heartbeat of our care delivery? As a Client Coordinator, your mission is to ensure the...

  • Client Coordinator

    2 weeks ago


    Geelong, Victoria, Australia Prestige Inhome Care Full time

    OverviewJoin Prestige Inhome Care as a Client CoordinatorAbout UsAt Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.About YouAre you ready to be the heartbeat of our care delivery? As a Client Coordinator, your mission is to ensure the...


  • Geelong, Victoria, Australia Audika Australia Pty Full time

    Overview Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over...


  • Geelong, Victoria, Australia Audika Australia Pty Full time

    OverviewAudika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350...

  • Service Coordinator

    7 days ago


    Geelong, Australia Mercy Health Full time

    Location: Geelong, Western Region | Grampians Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Aged Care Reference: 19968 **ABOUT THE ROLE**: - We are currently looking for an experienced Service Coordinator to work in our South West Hub Regional Office located in either Geelong or...

  • Service Coordinator

    2 days ago


    Geelong, Australia Mercy Health Full time

    Location: Geelong Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Aged Care Reference: 20150 **ABOUT THE ROLE**: - We are currently looking for an experienced Service Coordinator to work in our South West Hub Regional Office located in Geelong. - Working closely with a team of...