Service Delivery Support Officer

6 days ago

Brisbane, Australia Queensland Corrective Services Full time

**The Service Delivery Support Officer will**:
Establish key communication processes to coordinate links between the correctional centre, service providers, Parole Board Queensland and QCS Public Service representative to ensure appropriate and timely advice about services and support are provided.
Monitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and external.
Collation and provision of data and reports on service delivery performance.
Establish effective working relationships between QCS and service providers to support the release planning process.
Provide guidance to centres or contracted service providers in relation to identified service delivery needs.
Contribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvements.
Provide ongoing support and practical assistance to external and internal service providers.
Liaise with ORMS units, centres and service providers about prisoners' course/service allocation and respond to queries in relation to availability.
Assists with coordination of schedules and program or course allocation, and any scheduling or allocation tool for courses and classrooms, including development of master schedule and setup information.
Maintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as required.
Carry out administrative duties as requested.
Provide information technology support and undertake device security checks.
Ensure the security and confidentiality of QCS property and information.
There are no mandatory qualifications, registrations, conditions or other requirements for this position.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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